City Index

Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.

Aspect	Information
Registered Country/Area	United Kingdom
Founded Year	15-20 years ago
Company Name	City Index
Regulation	Regulated in United Kingdom by FCA (Financial Conduct Authority)
Minimum Deposit	0
Maximum Leverage	Up to 1:500 for clients outside the UK and Australia
Spreads	Standard Account: Starts from 0.8 pips; MT4 Account: Starts from 0.5 pips
Trading Platforms	Web Trader, Mobile Apps (iOS and Android), MetaTrader 4
Tradable Assets	Indices, Forex, Shares, Commodities, Metals, Bonds, ETFs, Interest Rates, Options, Thematic Indices
Account Types	Standard Account, MT4 Account, City Index Corporate Account, Professional Trader Account
Demo Account	Available
Islamic Account	Not specified
Customer Support	Contact Number: +44 0203 194 1801 (English), +44 0800 060 8609 (English); Email: support@cityindex.co.uk
Payment Methods	Debit cards (Visa, MasterCard, Maestro, Electron), Credit cards (Visa, MasterCard), PayPal, Bank Transfers

General Information

City Index, a trading name of StoneX Financial Ltd, is allegedly a global Spread Betting, FX and CFD provider established in the United Kingdom in 1983, offering 13,500+ markets with variable spreads from 0.5 pips on the Mobile trading app, WebTrader and MT4 trading platforms, as well as a choice of five different account types and 24/5 customer support service.

t is regulated by the Financial Conduct Authority (FCA), enabling compliance with financial industry standards. The company offers various trading platforms, including Web Trader, mobile apps for iOS and Android, and MetaTrader. City Index provides a wide range of tradable assets, such as indices, forex, shares, commodities, metals, bonds, ETFs, interest rates, options, and thematic indices, allowing investors to diversify their portfolios. They offer different account types, including standard and MT4 accounts, as well as a corporate account and a professional trader account for experienced traders. Customer support is available through phone and email.

City Index's website has received a mixed rating on WikiFX, with good scores in license index and business index but a low risk management index due to customer complaints. The broker offers leverages of up to 1:500 for clients outside the UK and Australia. Spreads vary depending on the account type, starting from 0.8 pips for the standard account and 0.5 pips for the MT4 account. City Index supports various payment methods, including debit and credit cards, PayPal, and bank transfers for depositing and withdrawing funds. They do not charge commissions on most markets except for equity CFDs.

City Index provides traders with different trading platforms, including the Web Trader platform, mobile apps for iOS and Android, and MetaTrader 4. These platforms offer features such as customizable workspaces, advanced charts, one-click trading, and access to real-time market news. Traders can also benefit from trading tools like Performance Analytics, SMART Signals, and an economic calendar to enhance their trading experience and decision-making.

Pros and Cons

City Index is a regulated brokerage firm based in the United Kingdom, offering a range of trading instruments such as indices, forex, shares, commodities, metals, bonds, ETFs, interest rates, options, and thematic indices. With over 15-20 years of experience, City Index provides access to various trading platforms including Web Trader, mobile apps for iOS and Android, and MetaTrader 4. They offer different account types such as the Standard Account and MT4 Account, with features like advanced charting capabilities, performance analytics, and research portals. While City Index provides a variety of market instruments and trading tools, it's important to consider the pros and cons before deciding to trade with them. Here is a table summarizing the general pros and cons of City Index:

Pros	Cons
Regulated by FCA (Financial Conduct Authority)	Too many complaints affecting the WikiFX Score
Wide range of tradable assets	High potential risk
Multiple trading platforms available	No information about Islamic accounts
Demo account available	Limited customer support contact options
Various deposit methods	Market Making(MM) model
Advanced trading tools and features	Possible commission charges for equity CFDs
Access to research and news resources	Withdrawal processing time may take some time

Is City Index Legit？

City Index is a regulated financial institution under the jurisdiction of the United Kingdom. It is licensed by the Financial Conduct Authority (FCA) with license number 446717. The license is held by StoneX Financial Ltd, which operates City Index among other platforms. The regulatory status of City Index is market making (MM). The effective date of the license is March 24, 2006. The institution can be contacted via email at sfladvisorycompliance@stonex.com and their website can be found at https://www.stonex.com, https://www.cityindex.com, and https://www.forex.com. The address of the licensed institution is 1st Floor Moor House, 120 London Wall, London EC2Y 5ETE C 2 Y 5 E T, United Kingdom. The phone number for the institution is +442035806000. It is important to note that there have been 6 complaints received by WikiFX about this broker in the past 3 months, indicating potential risks and scams.

Market Instruments

City Index advertises that it offers Spread betting, forex and CFD trading and it can give access to 13,500+ markets which include but are not limited to forex, indices, shares, commodities and other markets.

Indices

One of the types available is Indices, which includes popular indices such as the UK 100, Wall Street, US Tech 100, and Germany 40. These indices represent the performance of a specific group of stocks and allow traders to speculate on the overall direction of a particular market or sector.

Forex

In addition to indices, City Index provides access to the Forex market. Forex trading involves the buying and selling of currency pairs, and City Index offers a range of major currency pairs like GBP/USD, EUR/USD, and USD/JPY. Traders can take advantage of fluctuations in exchange rates between different currencies to potentially profit from currency movements.

Shares

City Index also offers the opportunity to trade shares of various companies. Some of the notable shares available for trading include Tesla Motors, Apple Inc, 3M Company, and A2 Milk Co Ltd. Trading shares allows investors to participate in the performance of specific companies and potentially benefit from changes in their stock prices.

Commodities

For those interested in trading commodities, City Index provides access to markets such as US Crude Oil, Coffee C, Copper, Corn, and Cotton No 2. Commodities trading involves speculating on the price movements of physical goods, and it can offer opportunities for diversification and hedging strategies.

Metals

Lastly, City Index offers trading in Metals, including Gold, Iron Ore, Palladium, Platinum, and Silver. Metals are popular among traders and investors as they can serve as a hedge against inflation and provide a safe-haven during times of economic uncertainty.

Bonds

City Index also provides opportunities for trading bonds, allowing traders to take positions on instruments such as UK Long Gilt, Euro Bund, and US T-Bonds.

ETFs

Additionally, traders can access exchange-traded funds (ETFs), which offer a basket of assets, such as stocks, in a single position.

Interest rates

Furthermore, City Index allows traders to speculate on interest rates. With spreads starting from 0.02 points, traders can take positions based on their expectations of interest rate movements.

Options

Furthermore, traders can engage in options trading, which offers dynamic strategies to generate income, reduce risk, or take advantage of market conditions.

Thematic indices

Thematic indices provide opportunities to take positions on specific themes dominating the markets, including FAANG+, cannabis, green energy, and the remote economy.

Pros and Cons

Pros	Cons
Offers a wide range of market instruments including indices, forex, shares, commodities, metals, bonds, ETFs, interest rates, options, and thematic indices	The WikiFX Score of this broker is reduced due to many complaints
Regulated in the United Kingdom by the FCA (Financial Conduct Authority)	High potential risk associated with market making
Provides access to popular indices such as UK 100, Wall Street, US Tech 100, and Germany 40	No information provided about Islamic accounts
Allows trading in major currency pairs in the forex market	Limited information available about customer support channels and languages supported
Enables trading of shares of various companies including Tesla Motors, Apple Inc, 3M Company, and A2 Milk Co Ltd	Not specified if there are charges for depositing funds using debit/credit cards or PayPal
Access to commodities markets such as US Crude Oil, Coffee C, Copper, Corn, and Cotton No 2	No information provided about withdrawal charges
Offers trading in metals such as Gold, Iron Ore, Palladium, Platinum, and Silver	Maximum leverage of 1:500 for clients outside the UK and Australia
Opportunity to trade bonds including UK Long Gilt, Euro Bund, and US T-Bonds	Commission rates for equity CFDs vary depending on the market
Access to exchange-traded funds (ETFs) for diversified trading	Limited information provided about the trading platforms' features
Allows speculation on interest rate movements with spreads starting from 0.02 points	No information about trading tools or analytics offered

Account Types

City Index claims to offer five types of trading accounts, namely Standard accounts, MT4 accounts, Professional accounts, Corporate accounts and demo accounts. City Index demo accounts expire in twelve weeks, but you can open another one if you wish to continue practising for longer. Also, you can open as many demo accounts as you like, although youll need a different email address for each one. There is no minimum initial deposit requirement to open an account.

STANDARD ACCOUNT:

The standard account offered by City Index provides access to their award-winning proprietary platform, Web Trader. This platform is equipped with advanced tools and powerful TradingView charting capabilities. The spread for this account type is variable, with rates as low as 0.8 points. Traders can access the Web Trader platform on various devices including web browsers, desktop computers, and mobile devices. The standard account does not charge any commissions, except for shares markets. Additional features of the standard account include SMART Signals, performance analytics, and a research portal for technical and fundamental analysis from Chasing Returns. Moreover, the platform integrates a live Reuters newsfeed to keep traders updated.

MT4 ACCOUNT:

City Index also offers an MT4 account, which utilizes the world's most popular FX trading platform, MetaTrader 4. In addition to Forex trading, this account type provides access to additional asset classes. The spread for the MT4 account is variable, with rates as low as 0.5 points. Traders can access the MT4 platform through web browsers, desktop applications, and mobile devices. Similar to the standard account, there are no commissions charged for this account type, except for shares markets. The MT4 account includes features such as technical and fundamental analysis research from Chasing Returns, a wide range of Expert Advisors (EAs) and custom indicators from FX Blue, and access to a live Reuters newsfeed.

City Index Corporate Account: For both retail and institutional investors, City Index offers a corporate account option. This account provides access to over 13,500 markets and allows users to add funds through a corporate bank account or card. One of the notable features of the corporate account is that it enables multiple users to trade on a single account.

Professional Trader Account: City Index offers a Professional Trader account for experienced traders who meet certain criteria. This account provides a Client Relationship Manager and preferential margins. Professional clients have access to lower margin rates on thousands of global markets, and they may receive monthly cash rebates based on their traded volume.

Pros and Cons

Pros	Cons
Low spreads	No commissions on shares markets
Access to multiple platforms	Account minimums
Advanced trading tools	No inactivity fee
Research from Chasing Returns	Live Reuters newsfeed
Multiple user access for corporate accounts	Not suitable for beginners
Demo Account Available	Account approval criteria

How to Open an Account？

To open an account with City Index, you can follow these steps:

1. Visit the City Index website at https://www.cityindex.com.

2. On the homepage, you will find options to either “Open Account” or “Try a Demo.” Choose the “Open Account” option to proceed.

3, You will be directed to a new page where you have the option to create a new account or log in if you already have an existing account.

4. If you're creating a new account, you will need to provide your email address. Additionally, there may be an option to subscribe to receive news, product updates, and offers via email. You can choose whether you'd like to receive these emails or not.

5. After entering your email address and making your email preferences selection, you will need to confirm your agreement to the City Index Privacy Policy and the possibility of being contacted about your application.

6. The next steps typically involve providing personal details, such as your name, address, and additional information about yourself, as requested on the application form.

7. Complete the application form by filling in all the required fields with accurate information.

8. Review the information you have provided to ensure its accuracy and completeness.

9. Once you are satisfied with the details you have entered, click on the “Complete Application” button or a similar option to submit your application.

Leverage

The maximum leverage provided by City Index is as high as 1:500 (for clients outside the UK and Australia). It is important to keep in mind that the greater the leverage, the greater the risk of losing your deposited capital. The use of leverage can both work in your favour and against you.

Spreads & Commissions

All spreads with City Index are a variable type and scaled with the accounts offered. For example, clients on the Standard account can experience variable spreads from 0.8 pips, while the MT4 account members can enjoy tighter spreads from 0.5 pips. There is no commission charged except in shares markets.

Trading Platform Available

Platforms available for trading at City Index are the Mobile trading app and WebTrader, as well as the world's most advanced and popularly-used MetaTrader4. In any case, we recommend using MT4 or MT5 for your trading platform. Forex traders praise MetaTrader's stability and trustworthiness as the most popular forex trading platform. Expert Advisors, Algo trading, Complex indicators, and Strategy testers are some of the sophisticated trading tools available on this platform. There are currently 10,000+ trading apps available on the Metatrader marketplace that traders can use to improve their performance. By using the right mobile terminals, including iOS and Android devices, you can trade from anywhere and at any time through MT4 and MT5.

Deposit & Withdrawal

Deposit Methods:

To fund your City Index account, you have several options available. These include debit cards such as Visa, MasterCard, Maestro, and Electron, as well as credit cards like Visa and MasterCard. PayPal and bank transfers are also accepted methods of depositing funds. It's important to note that accounts held with spread betting providers cannot be funded using Citibank cards. If you wish to fund your account from a Citibank account, you will need to do so through a bank transfer. Cash payments directly into the bank account are not accepted, and third-party payments will be rejected and returned to the original source.

Deposit Charges:

There are no charges for depositing funds into your City Index account using debit cards, credit cards, PayPal, or bank transfers. However, it's worth noting that your card issuer may charge for credit card deposits, which is beyond City Index's control.

Withdrawal Process:

To transfer funds out of your City Index account, you can visit the account section of the trading platform. If you require further instructions or assistance, you can reach out to Customer Support using the available contact options. It's important to remember that for compliance purposes, refunds can only be returned to the original funding source. For instance, if you deposited funds via a debit card, the funds will be returned to the same debit card registered on your account.

Withdrawal Limits:

When withdrawing funds online, the maximum amount you can withdraw in a single transaction is £20,000. If you choose to withdraw online using credit cards, there is a limit of £20,000 within a 24-hour period. If you wish to withdraw amounts exceeding these limits, you will need to contact the client management team through the provided contact options. The minimum withdrawal amount is £100 or your available account balance, whichever is lower.

Withdrawal Charges and Processing Time:

City Index does not impose any charges for withdrawals. The process of withdrawing funds may take some time. For card withdrawals, please allow 3–5 working days. Domestic bank transfers are usually completed within 1–2 working days, but if your bank subscribes to the faster payments service, it could be processed in just one working day.

Pros	Cons
Wide range of accepted methods, including debit cards, credit cards, PayPal, and bank transfers.	Citibank cards cannot be used to fund spread betting accounts.
No charges for depositing funds using debit cards, credit cards, PayPal, or bank transfers.	Your card issuer may charge for credit card deposits.
Easy to initiate withdrawals through the trading platform.	Refunds can only be returned to the original funding source.
Maximum withdrawal of £20,000 per transaction and £20,000 per 24 hours for credit cards.	Minimum withdrawal of £100 or your available account balance, whichever is lower.
No charges for withdrawals.	Withdrawals may take some time to process.

Trading Platform

Web trader

City Index provides several trading platforms for its users. The Web Trader platform offers a browser-based trading experience with access to over 13,500 global markets. It features customisable workspaces, fast execution, and advanced charts. The platform includes a simplified deal ticket with a 'one-click trading' mode for quick execution in fast-moving markets. Traders can also benefit from the Performance Analytics tool, which provides insights into their trading behavior across key metrics.

Mobile apps

City Index offers mobile apps for iOS and Android devices, providing users with the ability to seize trading opportunities on the go. The mobile app features easy-to-use functionality, including simple one-swipe dealing, advanced charting capabilities, and seamless execution. Traders can access portable TradingView charts, complete with custom indicators and drawing tools, and trade directly through the charts. The app also provides real-time market news and expert commentary from Reuters.

MetaTrader 4

For those who prefer the MetaTrader 4 platform, City Index supports trading on this popular platform. Traders can enjoy the same spreads and fast trade executions offered by City Index's proprietary platforms. MetaTrader 4 allows users to enhance their trading experience with unique tools and features. It supports Expert Advisors (EAs) from FX Blue, enabling traders to automate their strategies. Additionally, the platform offers a customizable economic calendar to help traders understand the impact of key market events. MetaTrader 4 is available as a mobile trading app for Android and iOS devices.

Feature	Pros	Cons
Web Trader	Customizable workspaces, fast execution, advanced charts, Performance Analytics tool	Simplified deal ticket with 'one-click trading' mode may be too simplistic for some traders
Mobile apps	Easy-to-use functionality, advanced charting capabilities, seamless execution, real-time market news and expert commentary from Reuters	Portable TradingView charts may not be as comprehensive as some other charting platforms
MetaTrader 4	Low spreads and fast trade executions, support for Expert Advisors (EAs), customizable economic calendar	Not as user-friendly as some other platforms

Trading Tools

PERFORMANCE ANALYTICS

Performance Analytics offers traders a comprehensive set of tools to enhance their trading performance. It serves as a digital mentor, helping traders understand their trading psychology and improve their discipline. Through Performance Analytics, traders can set their trading plan, track their discipline, and analyze their trading patterns. This tool aims to provide traders with insights into their emotions and biases, allowing them to trade with confidence and make more informed decisions.

SMART SIGNALS

SMART Signals is another trading tool provided by City Index. It offers objective and trade ideas based on statistical analysis rather than subjective opinions. The SMART Signals engine analyzes numerous major global markets using historical market data. Traders can review the performance of each sign

ECONOMIC CALENDAR

The Economic calendar is a tool that helps traders stay informed about key announcements and events that may impact the markets. It provides information on unemployment figures, company earnings reports, elections, and other market-moving events. By keeping track of these events, traders can anticipate potential market volatility and adjust their trading strategies accordingly.

City Index also offers news and analysis tools to keep traders updated on the latest market-moving news and expert analysis. Market 360 provides in-depth information about over 13,500 markets, including advanced charts, news updates, trading hours, and margin requirements. Trading Central, another research portal, offers technical and fundamental analysis on hundreds of popular markets. Traders can access real-time trade ideas based on historical price action data and evaluate the likelihood of success for future trades using years of market information.

Feature	Pros	Cons
Performance Analytics	Helps traders understand their trading psychology and improve their discipline.	Can be time-consuming to set up and use.
SMART Signals	Offers objective trade ideas based on statistical analysis.	Past performance does not guarantee future results.
Economic Calendar	Helps traders stay informed about key announcements and events that may impact the markets.	Can be difficult to keep track of all of the events on the calendar.
News and Analysis Tools	Keeps traders updated on the latest market-moving news and expert analysis.	Some of the tools can be expensive.

Customer Support

City Indexs customer support can be reached by Phone 0203 194 1801, Freephone 0800 060 8609, email: support@cityindex.co.uk or send messages online to get in touch. You can also follow this broker on social networks such as Twitter, Facebook and YouTube. Company address: 1st Floor, Moor House, 120 London Wall, London, EC2Y 5ET. StoneX Financial Ltd is a company registered in England and Wales.

Educational Resources

Trading Education:

City Index provides a range of educational resources to help traders enhance their skills and knowledge. They offer trading courses, webinars, guides, and more, catering to both seasoned traders and those who are new to trading. These resources can provide a comprehensive understanding of how the markets work and offer insights into improving trading strategies.

Beginner-Level Courses:

For those just starting out, City Index offers courses to help them grasp the fundamentals of trading. These courses cover topics such as buying and selling in trading, financial markets explained, and an introduction to leverage in trading. They provide concise and accessible information to help beginners understand key concepts and build a strong foundation.

Intermediate-Level Courses:

City Index also offers intermediate-level courses to expand traders' knowledge and skills. One such course is the fundamental analysis course, which delves into understanding market forces that drive volatility across forex, stocks, and other assets. These courses provide valuable insights into analyzing market trends and making informed trading decisions.

Advanced-Level Courses:

Traders looking to enhance their strategies and take their trading to the next level can explore City Index's advanced courses. These courses focus on advanced trading strategies, such as straddles, indicator strategies, and advanced patterns. They provide in-depth knowledge and techniques for traders seeking to refine their skills and achieve more sophisticated trading outcomes.

Featured Courses:

City Index highlights featured courses that cover various aspects of trading. These courses include lessons on advanced strategies, fundamental analysis, buying and selling, and trading strategies and styles. The lessons are designed to be concise and informative, enabling traders to grasp key concepts and apply them to their trading practices.

User Reviews

Susan - 5th Apr2022

I appreciated the City Index customer care as I rarely have used a live account. All in all, a good experience.

P Shah - 8th Nov2021

I have been trading for a while with City Index and am quite happy with the reliability of trading platforms. Recently I contacted my accounts manager for some statistics regarding my trading performance going back to January 2020. My accounts manager promptly supplied me with this information which otherwise would have taken me hours to extract from monthly statements.

Luke- 26th Jul 2020

The platform is good. Lots of traders I know use this platform. Despite all the negative reviews, it's not a scam. However, understanding the risk of CFDs is something you need to do before trading with them. They often restrict instruments and don't have as wide range of stock CFDs as CMC Markets do. However, the commission is not bad cheaper than CMC. Also tight spreads.

Conclusion

In conclusion, City Index is a regulated brokerage firm based in the United Kingdom, offering a range of trading instruments such as indices, forex, shares, commodities, metals, bonds, ETFs, interest rates, options, and thematic indices. They provide two main account types, namely the Standard Account and the MT4 Account, each with its own set of features and access to different trading platforms. City Index supports various payment methods for deposits and withdrawals. However, it is important to note that the WikiFX Score of this broker has been reduced due to a significant number of complaints. Additionally, City Index offers trading tools like Performance Analytics, SMART Signals, and an Economic Calendar to assist traders in their decision-making process.

FAQs

Q: Is City Index regulated？

A: Yes, City Index is regulated in the United Kingdom by the FCA (Financial Conduct Authority).

Q: What is the minimum deposit required？

A: There is no minimum deposit required.

Q: What is the maximum leverage offered？

A: The maximum leverage offered is up to 1:500 for clients outside the UK and Australia.

Q: What are the spreads？

A: For the Standard Account, spreads start from 0.8 pips, and for the MT4 Account, spreads start from 0.5 pips.

Q: What trading platforms are available？

A: City Index offers Web Trader, mobile apps for iOS and Android, and MetaTrader 4.

Q: What assets can be traded？

A: City Index offers a wide range of tradable assets including indices, forex, shares, commodities, metals, bonds, ETFs, interest rates, options, and thematic indices.

Q: What types of accounts are available？

A: City Index offers Standard Account, MT4 Account, City Index Corporate Account, and Professional Trader Account.

Q: Is there a demo account available？

A: Yes, a demo account is available.

Q: What are the customer support contact details？

A: The customer support contact number is +44 0203 194 1801 (English) and +44 0800 060 8609 (English). The email address is support@cityindex.co.uk.

Q: What payment methods are accepted？

A: City Index accepts debit cards, credit cards, PayPal, and bank transfers for deposits.