I opened an MT5 account (1131884) with XS on Dec6, 2024 depositing $38,000. After Donald Trump’s election on December 5, I anticipated a rise in U.S. equity markets and gold prices, resulting in profits of USD 127,888.
On January 23, 2025, XS terminated my account, citing "abuse of trading conditions" and a "swap arbitrage strategy." My subsequent withdrawal requests from January 22-24 were declined. Despite my complaint, XS sent a final email on February 10, 2025, reversing my profits and permitting only an $18,000 withdrawal from my original deposit.
I firmly contest their claim:
1. My account had no future contracts; thus, no swap arbitrage was possible.
2. My profits stemmed from investment strategies, not from any form of abuse.
3. If I had suffered losses, would XS refund them citing the same reason? Their issues arise from profitable traders and their B-booking model.
4. I have accounts with other brokers where I've pursued similar investments without issue.
Stay away from XS
I opened an MT5 account (1131884) with XS on Dec6, 2024 depositing $38,000. After Donald Trump’s election on December 5, I anticipated a rise in U.S. equity markets and gold prices, resulting in profits of USD 127,888. On January 23, 2025, XS terminated my account, citing "abuse of trading conditions" and a "swap arbitrage strategy." My subsequent withdrawal requests from January 22-24 were declined. Despite my complaint, XS sent a final email on February 10, 2025, reversing my profits and permitting only an $18,000 withdrawal from my original deposit. I firmly contest their claim: 1. My account had no future contracts; thus, no swap arbitrage was possible. 2. My profits stemmed from investment strategies, not from any form of abuse. 3. If I had suffered losses, would XS refund them citing the same reason? Their issues arise from profitable traders and their B-booking model. 4. I have accounts with other brokers where I've pursued similar investments without issue. Stay away from XS
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