Instead of clear answers to my inquiries, I was asked to forward images to the finance department for manual input to resolve issues. This deducts one star from my rating. Another star deduction is due to the chat interface. Several times, when I needed a simple 'yes' or 'no' response, I wasn't sure if customer service was still on the line. I had to type 'Hello' (Are you there?) to avoid a robotic response.