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FX2663248516
0-3Monate
I have been a client of Octa Markets Ltd since 29-July-2024.
The first deposit of USD19,000 was made on 29-Jul-2024, and the first withdrawal USD32,000 was made on 14-Aug-2024. On 10-Sep-2024, I submitted a request to withdraw USD13,000 from my account. Despite complying with all necessary verification processes and providing the required documentation, my withdrawal request has been unjustly denied. Now I can't login to my account! This has caused me significant distress and financial inconvenience.
Despite my attempts to resolve this issue directly with Octa Markets Ltd through their customer support, I have not received a satisfactory response or a clear explanation for the denial of my withdrawal. The lack of transparency and the refusal to release my funds suggest potential misconduct or malpractice.
I have been a client of Octa Markets Ltd since 29-July-2024.
The first deposit of USD19,000 was made on 29-Jul-2024, and the first withdrawal USD32,000 was made on 14-Aug-2024. On 10-Sep-2024, I submitted a request to withdraw USD13,000 from my account. Despite complying with all necessary verification processes and providing the required documentation, my withdrawal request has been unjustly denied. Now I can't login to my account! This has caused me significant distress and financial inconvenience.
Despite my attempts to resolve this issue directly with Octa Markets Ltd through their customer support, I have not received a satisfactory response or a clear explanation for the denial of my withdrawal. The lack of transparency and the refusal to release my funds suggest potential misconduct or malpractice.
in vereinfachtes Chinesisch übersetzen
2024-10-25 10:46
FX2074115839
0-3Monate
I have been using Octa for a while, but recent experiences have been extremely disappointing. For over two weeks now, I've been facing an issue that was supposedly escalated to their finance team and senior management, but there has been no resolution or clear update on what's happening.
Despite repeated follow-ups, all I get are generic statements like:
"Our processing department is still in the midst of investigating this issue."
"This will be the report number that has been escalated to our finance team regarding this clarification: 3858103"
"Please know that we're taking this issue very seriously and are working to resolve it as quickly as possible."
No SLAs or ETAs have been provided, and it feels like the finance team is running the entire operation with no accountability to the customers. It's honestly frustrating to see no concrete progress despite my issue being escalated to high-level management.
I would urge others to be cautious when dealing with Octa.
I have been using Octa for a while, but recent experiences have been extremely disappointing. For over two weeks now, I've been facing an issue that was supposedly escalated to their finance team and senior management, but there has been no resolution or clear update on what's happening.
Despite repeated follow-ups, all I get are generic statements like:
"Our processing department is still in the midst of investigating this issue."
"This will be the report number that has been escalated to our finance team regarding this clarification: 3858103"
"Please know that we're taking this issue very seriously and are working to resolve it as quickly as possible."
No SLAs or ETAs have been provided, and it feels like the finance team is running the entire operation with no accountability to the customers. It's honestly frustrating to see no concrete progress despite my issue being escalated to high-level management.
I would urge others to be cautious when dealing with Octa.
in vereinfachtes Chinesisch übersetzen
2024-10-24 16:33
