2023-10-18 11:03
China
The platform’s malicious slippage caused a liquidation of positions
[Vermittlungsobjekt]
Exness Exness
[Schlichtung]

Ernsthafter Schlupf

[Anforderung]

Vergütung

[Vermittlungsbetrag]

$345(USD)

[Zeit]

5Tag21Stunde

2023-10-24 08:19
HongKong, China HongKong, China
2023-10-19 17:59
HongKong, China HongKong, China

Ergänzende Materialien

The customer service acted in a bad manner, and they say that it is normal to expand the spreads maliciously. Please compensate for my loss.

2023-10-19 13:49
Zypern

Antworten

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.

2023-10-18 11:07
HongKong, China HongKong, China

Ergänzende Materialien

The normal price spread will not lead to a liquidation. At present, I make a profit of 400 dollars.

2023-10-18 12:47
HongKong, China HongKong, China

Wenden Sie sich an den Broker

2023-10-18 11:13
HongKong, China HongKong, China

Bestanden

2023-10-18 11:03
HongKong, China HongKong, China

Mediation starten

The account made a short order on a heavy position and, with the highest price being 42.6. For exness’s Pro account, the spread is usually 125. When the position is liquidated, the spread is 400+ and at the moment of liquidation, the spread falls back! The platform maliciously expands the spread, leading to liquidation! If the position hadn’t been liquidated, I could have made hundreds of dollars in profit!

Aussage:

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