Others

ZFX

I was Trading and all of a sudden my account stopped working and was showing Disabled it’s confusing even more when I can’t login to my account anymore using both phone number or Email on the broker web page it’s keeps saying invalid password or login this people are scammers

Others

ZFX

I have been trying to complete a deposit but the account number keep changing almost every minutes it doesn’t even take up 1 hour as the said it just keeps on changing on its on how can I complete a deposit the customer support are not helping matters the haven’t been responding to the issue the keep saying wait for sometime

Others

FINEX

Finex executed trades on its own. In fact, as a client, I did not initiate any trades/open positions. This caused my account to hit margin call (MC). Finex opened a sell position at 4387, which triggered the MC at 4394. Below, I placed sell 7 and buy 7 orders to prevent the MC, effectively locking the price movement. If only Finex wasn't being manipulative.

Others

Trade24Seven

Hello, Mr. Pierre Gruchet lied to me about the performance of the money invested. He led me to believe that with $5,000 I could get by. As a result, he harassed me until I deposited the money that was supposed to pay my rent and food for a month. It all went up in smoke in seven hours of trading. He promised to call me this afternoon to see how things were going. He didn't. I lost my month's salary because he promised that with the bonuses I would be able to make money. I'm ruined and can't pay my rent. I told him and wrote to him many times that this money was supposed to cover my living expenses for a month. He didn't listen, lied to me, and forced me to invest.

Resolved

CMC MARKETS

My $1,070 deposit still hasn't been credited. I've sent over a dozen emails. Initially, deposits and withdrawals via Skrill were processed instantly. This deposit has been pending for a week with no confirmation, and emails haven't received any concrete responses.

Others

suxxessfx

Good evening. Two months ago, I decided to invest with suxxessfx. They seemed like a very serious company. The first inconsistency I noticed was that when I made a withdrawal of $200, it took 25 days to reach my account. However, when they deposit money, they call me and tell me that I have to deposit more because the price of gold is going to rise. And yes, it did rise and I made a profit, but even though I had no losses in my account, the withdrawal was not possible because of my account type. Fifteen days later, they called me saying that my margin was too low and that I had to get $6,000 within two hours to change my account type, even if only for a month, because they were going to provide me with support so that my margin would not go down again and I could rest easy. Five days after depositing, they told me that I had to deposit again because they had to withdraw their support due to company policy 1, which states that by the 31st I had to deposit $11,000 or I would lose all my capital. They don't keep their word.

Others

Vida Markets

I opened a 16 lot short position in the EURUSD. This was made up of two 5 lot positions and one 6 lot position. I calculated my sizing so that my 20% automatic stop out would only be triggered if the market breached 1.0904. However, as shown in my screenshots, the market closed my 6 lot short position out at 1.08922. At this level in the EURUSD, my margin level would only be 75%, well above the 20% automatic stop out level. This is quite concerning as I am not being offered the leverage I thought I had, namely 500:1 with automatic stop out at 20%.

Others

igold

igold precious metals suffers from severe slippage. Once you enter a trade, it's nearly impossible to set a break-even stop loss without incurring a spread of around $2.50. Especially egregious is Chief Chen Yushan, who lectures in a strained voice with zero professional ethics—his conduct is utterly unprofessional!

Others

Vida Markets

My account was blocked over a year ago without warning. I had a significant amount of money in my trading account, and the company refuses to return my funds. I followed up multiple times, submitted all required documents, and explained my situation. However, the final answer I received from their support team was: > "Your account was blocked due to alleged multiple accounts and suspected fraud. Therefore, your funds will not be returned. Please refer to our Client Agreement." This is absolutely unfair. I had only one account. I did not commit any fraud. They are using vague contract language to justify keeping my money.

Others

Vida Markets

my mt4-account stopps and since then I haven´t access to my account.they told me the following: "Thank you for your email. We are aware of the issue, as due to server maintenance clients temporarily cannot access their accounts. The master account is working normally. Please bear with us until the issue is resolved." several times I asked them , when the problems are solved , and their answer was always, that they understand my frustration and they will revert as soon as their accounting and analyses will completed.

Others

Vida Markets

i completed a deposit on my account but I don’t why it keeps showing me that it’s pending it’s been over 3 days already but it’s still showing pending I don’t understand what is actually happening how can a deposit can’t be processed in 3 days time

Others

Vida Markets

I have made a deposit but I can’t access the account back again it just keeps showing me this Notifications and I have already made the payment but it’s not reflecting also just showing me pending

Others

XWGold

Deposits not credited to account. Contacted website customer service and sent emails, but received no response. Also unable to reach their partnered Bitcoin purchasing service provider.

Others

9X markets

when I started trading the promotes low spreads but I quickly realized it was misleading. The spreads widen too often, especially at crucial moments, adding hidden costs to every trade the made me loss a lot of my investment

Others

9X markets

last night I made some trade after the market was opened about an hour I toke some trades it was a 50/50 chance and I made some profits even after making a lot of loss but just this morning I woke up and meet all my profits were taken without any prior losses or notification and still the haven’t been any reports or reason for doing so

Others

Upway

Dear Complaint Handling Department, I am submitting this appeal regarding my friend's experience with the fraudulent foreign exchange platform “Golden Glory China,” earnestly requesting your assistance in recovering the defrauded funds of $10,000 USD. The specific circumstances are as follows: Coming from an ordinary family, my friend intended to supplement household income through legitimate forex trading. However, they were misled by Jinrong China's false advertising and participated in London gold trading. The platform engaged in blatant violations: its trading quotes were severely disconnected from actual London gold market conditions. When the London gold low reached 2362.65, the platform's quoted price was a staggering 10.36 points lower than the real market rate; The stop-loss level set at 2350.29—a price never reached in the actual market—was maliciously triggered by the platform to force liquidation. More alarmingly, such “precise stop-loss triggering” was not an isolated incident. Despite repeatedly adjusting stop-loss levels, all orders were forcibly closed at market lows due to platform manipulation, resulting in losses on what should have been profitable trades. Verification confirms that this platform did not route user orders to the genuine London Exchange market. Instead, it appropriated user funds through backend manipulation of quotes and malicious stop-loss triggering—constituting classic financial fraud. To protect our legitimate rights, we hereby formally submit this complaint. We earnestly request relevant authorities to investigate and legally prosecute the fraudulent “Financial China” platform, assisting in recovering the defrauded $10,000 USD.

Resolved

Upway

When the market comes, the system freezes directly and trading halts immediately.

Others

StoneX

First, I registered an account on the Jefferies Exchange. After making just one withdrawal, they started refusing further withdrawals under various pretexts, demanding all sorts of unfrozen funds and security deposits. After finally paying everything off, I could withdraw again. Now they claim my account was frozen during a third-party transfer, so I switched to cash transactions. Then they said the cash was seized by police. Since late October, they've been merging with Stonex, telling me to wait 15 business days—only to extend it another 15 days. Now I can't even log into the Stonex exchange; the link is dead. Please help me find the working link.

Resolved

Upway

System severely lagging, significant slippage, backend human intervention, platform can't afford to lose.

Others

D prime

My incident occurred on August 18, 2025. I have been sending compensation requests via email to the exchange for over three months, but I have received a dismissive response and no compensation. Instead of apologizing, they blamed me. On November 8, 2025, the exchange confirmed the compensation request and committed to disbursing the funds to my wallet by November 10, 2025, but as of November 26, 2025, I still have not received the compensation money. Previously, on August 13, 2025, I also encountered a rather rare technical error on my account **** 3341 when I transferred money from my account to my wallet, the website displayed an error showing 00 USD instead of the correct balance or 0.00 USD as an empty account. This surprised me, and I reported it to technical support. I was able to withdraw money the next day, and technical support also informed me that this was a rare case.