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Score
Costa Rica
Suspicious Regulatory License
Self-developed
Global Business
High potential risk
Influence
Add brokers
Comparison
Quantity 28
Exposure
Score
Regulatory Index0.00
Business Index7.41
Risk Management Index0.00
Software Index5.04
License Index0.00
No valid regulatory information, please be aware of the risk
Single Core
1G
40G
Danger
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Company Name
Infinite Trade LLC
Company Abbreviation
Pocket Option
Platform registered country and region
Costa Rica
Company website
X
YouTube
Company summary
Pyramid scheme complaint
Expose
I made a deposit to buy USDT it was canceled and I can't find a refund in my bank account
My money has been stolen in a professional manner, they force people to trade and then steal, and we cannot withdraw the money except under impossible conditions.
I wanted to share my trading experience with this broker which I registered and deposited $10 to the real account i open many positions but they closed the positions and wifed all my balance .Which lead me to lose all my capital and profit. Don’t ever deposit your money with such type of brokers. after i lost my money i check them in but i found out they are not regulated so please avoide using them to trade . And also my friend complain to me there very slow in other transactions like withdrawals and other activities be careful with Pocket Option broker thanks.
On September 14, 2025, they banned my account, claiming that I had violated Article 2.9 of their public offering agreement, which states that "the company prohibits customers from engaging in fraudulent activities that the company may consider to be part of customer behavior. These fraudulent activities aim to exploit operations not directed by the company, loopholes in the company's official website, speculation based on bonuses, and abuse of trading to gain profits, including but not limited to completing hedging transactions through different accounts and speculating on assets with liquidity difficulties. In such cases, the company reserves the right to terminate this agreement or reset the results of trading operations However, I believe that I have not violated any of the conditions described in it, and each order has a 5-minute cycle. Before the ban, there was a withdrawal request of nearly $3000 that had not been completed for more than 3 days. My ID is marcemous@gmail.com
I made a withdrawal of $2000 and I always came up with a new excuse and they rejected my withdrawal
Trying to add funds with my international card in Venezuelan USD, multiple attempts and declined for no apparent reason. Another platform that doesn't work in Venezuela. Please add more options for the Venezuelan market. We really want to venture into crypto and forex.
Description of what happened: 1) 05.07.2025 — $50 transfer: the bank receipt (Sberbank) shows the time as 11:41:14 (Moscow time), while the platform shows 11:40:04. Difference: 1 min 10 sec, with the platform displaying an earlier time than the bank. 2) 06.07.2025 — $50 transfer: bank time 20:56:25, platform time 20:52:11 — difference 4 min 14 sec, again the platform shows an earlier time. 3) After my complaints, the platform retroactively adjusted the balance and timestamps multiple times. Meanwhile, support referred to the "time zone UTC+2", but the minute discrepancies and the fact that the time is displayed BEFORE the bank's timestamp do not explain this. 4) I demanded complete raw logs (timestamps in UTC, information about record modifications), as well as a report on 05.07 (number of trades, profit/loss, etc.) — I was sent incomplete reports and evasive answers.
I want to share my personal experience with Pocket Option so that others dont fall into the same trap I deposited 600 in my account and started trading within some time I managed to grow my balance to 1400 I was excited to withdraw my profit and went to request a payout that is when the nightmare started Pocket Option forced me to complete kyc verification before withdrawal I submitted all my documents correctly but instead of approving they rejected my kyc without any valid reason I contacted support to ask why my kyc was rejected after hours of waiting instead of solving the issue they suddenly blocked my account claiming I had violated some public offer agreement I have proof with screenshots of my successful trades and balance growth the kyc rejection notice my support ticket submission and the final message showing my account was blockedunder clause 2.2 this is a classic scam tactic they let you trade and make profits but the moment you try to withdraw they create excuses like kyc
firstly they said I haven't been verified and I do all they asked and now they denied me to withdraw. they scam me am sure about that
Aviod trading with pocket option I made a deposit after I successfully completed KYC for easy use opend 5 positions but all closed without me closing it the time set is not working accurately. Manage to turn 10usd to 13usd, I expected to get more but due to the closing position without my intention made it small. this is totally a manipulation the position so I advise you not invest in them to avoid being scammed.
406 DAYS SINCE POCKET WITHHOLDED THE PROFIT FROM MY ACCOUNT AND BLOCKED IT AFTER I INFORMED THE SUPPORT THAT MY WITHDRAWALS WERE BEING CANCELED WITHOUT MY CONSENT, INCIALLY THEY SAID THAT THEY HAD ALREADY MADE THE PAYMENT AND CUBOPAY HAD WITHHOLD MY MONEY, THEN THEY SAID THEY WERE GOING REFUND THE BALANCE, NOW THEY ARE CLAIMING THAT I USED THE FUNDS IN NEGOTIATION AND CLOSED THE BALANCE, ALL THE INFORMATION THEY ARE USING IS FALSE AND FALSE, THEY HAVE MY PROFIT RETAINED AND THEY CONTINUE TO REFUSE TO PAY MY PROFIT IN THE AMOUNT OF $6767 USD, I HAVE BEEN IN THIS FIGHT FOR 1 YEAR AND THEY ARE MOCKING, BLOCKING THE ACCOUNTS I CREATE TO CONTACT SUPPORT AND MY PAYMENT EVEN THEY DON'T MAKE IT! THEY ACT IN BAD FAITH AND FRAUDULENTLY ON THE ACCOUNTS; THEY ARE SEVERAL CUSTOMERS WITH THE SAME COMPLAINTS, ACCOUNTS CLOSED BY THEM AND AFTER THAT BLOCKED WITHOUT ANY JUSTIFICATION! I WILL NOT GIVE UP ON RECEIVING MY PROFIT!
Dear readers! Before entrusting your money to the Pocket Option platform, I urge you to think carefully and read the comments of all users—where you have come and with whom you are dealing. All factors here work against the trader: (I repeat, all) If an instrument goes into the negative for the company, it is suddenly 'disabled' under the pretext of technical issues. Quotes often do not match TradingView or other verified sources. Constant... Reduction in transaction interest rates, making trading less and less profitable. As soon as a trader starts making stable profits and attempts to withdraw funds, an endless verification process begins, with delays stretching up to 14 days and psychological pressure aimed at encouraging further trading and eventual loss of funds. It gets even worse: if trading continues, the account gets blocked under any pretext, citing the public offer agreement and politely blaming you. In some form of a point. It's important to understand: your trades are not routed to the interbank market, you trade exclusively within the platform. Little text.
I deposited $5 into my verified pocket option trading account, traded and made profit, but upon withdrawal of my profit it failed without a valid reason.
I deposited $31 and won $3,800 USDT. After verifying my account and passing KYC, Pocket Option froze my withdrawal of $3,765.96 USDT. They are now withholding my funds and citing a previously reported duplicate account, which was created by mistake and closed by my request. I provided all documents, completed verification, and never violated their terms in bad faith. This is clear fund withholding, and I am requesting WikiFX to investigate and warn others.
What happened to me is that I traded in PO TRADE LTD/ POCKET OPTION correctly and officially and I have evidence that my deals are correct with all my trades as my profits amounted to more than 115 million dollars correctly and officially and I was surprised that pocket option blocked my account and stole my profits and manipulated the timing of my deals in the account statement in a fraudulent manner to show that my profits were due to a technical glitch but pocket option does not know that I have documented screenshots of all my deals within the application in my account which prove the correct timing and validity of my deals and profits and therefore the fraud that pocket option is doing will not benefit it and I will not give up my right at all and I will continue to demand my right until I recover all my profits. As trading can lose millions of dollars and also make millions of dollars and therefore no company has the right to confiscate the profits of any client .Whatever
The platform does not respond to the emails I send to support, they are lying saying that I used my balance in negotiations which they know is a lie because they have already sent me a message saying that they had paid my profit and Cubopay had withheld my money, already they invented several contradictory lies to avoid paying the profit that they will withhold from my account which was blocked, they are saying that they refunded my deposit funds which is also a lie as Payretailers sent me an email proving that they had not authorized any refunds, today It has been 293 days since my $6767 profit was withheld by them and the account was blocked! 62 days passed after they messaged me that my refund was being processed and would take 30-60 days to do so! I WANT TO LEAVE MY TOTAL INDIGNATION WITH THE PLATFORM! DO NOT DEPOSIT MONEY IN THIS BROKER, THEIR SUPPORT IS NOT RELIEF, THEY DO NOT RESOLVE THE CUSTOMERS' PROBLEMS, THEY LIE AND USE FALSE INFORMATION TO NOT PAY THE PROFITS, THEY MOCK THE CUSTOMERS! THEY ARE NOT A REPUTABLE COMPANY! I HAVE PROOF OF EVERYTHING AND ALL THE LIES TOLD BY THEM. POCKET Option refund my balance $6767.
Quick Pocket Option Review Summary | |
Founded in | 2016 |
Registered in | Costa Rica |
Regulated by | No license |
Trading Instruments | 100+ currencies, commodities, stocks, ctyptocurrencies, indices |
Min Deposit | $1 |
Trading Platform | MT5 |
Social Trading | ✅ |
Payment Methods | Fasapay, pix, Visa, MasterCard, Bank Transfer, cryptocurrencies, etc. |
Deposit & Withdrawal Fee | ❌ |
Customer Support | Contact form |
Regional Restrictions | The EEA countries, USA, Israel, UK and Japan |
Founded in 2016, Pocket Option is an unregulated forex broker registered in Costa Rica, offering trading in 100+ currencies, commodities, stocks, ctyptocurrencies, and indices. The company provides MT5 platform for trading on various devices and supports multiple deposit and withdrawal methods. While it offers a demo account for traders to practice with virtual money, important details such as spreads, commissions, and maximum leverage are undisclosed. Traders should exercise caution due to the company's unregulated status and limited transparency.
Pros | Cons |
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No. Pocket Option currently has no valid regulations. Please be aware of the risk!
Pocket Option offers trading in 100+ currencies, commodities, stocks, ctyptocurrencies, and indices.
Trading Assets | Supported |
Currencies | ✔ |
Commodities | ✔ |
Stocks | ✔ |
Cryptocurrencies | ✔ |
Indices | ✔ |
Bonds | ❌ |
Options | ❌ |
ETFs | ❌ |
Pocket Option offers the industry-leading MT5 platform.
Trading Platform | Supported | Available Devices | Suitable for |
MT5 | ✔ | Desktop, Mobile, Web | Experienced traders |
MT4 | ❌ | / | Beginners |
Pocket Option accepts free deposits and withdrawals via Fasapay, pix, Visa, MasterCard, Bank Transfer, cryptocurrencies, etc.
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No regulation. No oversight. No safety net. Pocket Option is a trap too many traders walk into, only to lose their funds with no way back.
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