Octa

Withdrawal is too slow

Withdrawal is too slow, it hasn't arrived for a day.

2024-09-15 03:52

my withdrawal note received in my bank account

octa fx is a fek broker my withdrawal not received in my bank account octafx officially ap is a show complete in a withdrawal 463$

2023-08-23 00:05

Others

They took part of my money in my withdrawal.

I earned a late 5 thousand dollars, after that they blocked my access to the account without any explanation, banned me from the platform and the payment I received was less than half of my earnings.

2024-02-09 17:06

I opened a sell USDJPY

I opened a sell USDJPY position on OctaFX to hedge import costs. Despite generating a profit for 15615 USD, OctaFX accused me of arbitrage and seized my funds. I provided ample evidence to prove that my hedging was legitimate, and multiple OctaFX agents confirmed this. However, OctaFX's compliance department insisted otherwise. I tried filing a complaint with CySEC, but they responded that OctaFX is no longer regulated by them. I urge other traders to be cautious when using swap-free accounts, as there's a risk of your profits being unfairly seized.OctaFX's actions were unjustified and have damaged my trust in the company.

2024-08-18 17:53

chart manipulation issues unable to close the trad

my whole wealth will be destroyed by this broker Deposit is more than withdrawal

2024-12-07 18:32

Resolved

do not give me confirm my trade advance setting?

pls see my trade advance do... market is goin on 1953... when i check my trade this time also pending.. pls check my sell trade time ..

2023-09-02 00:43

after trading from 31

after trading from 31 dollars octa Fx took all of my funds and disable my trading account and also blocked my profile that 800 isnt a withdrawal at all it was a transfer to my mt4 account stay away from this scam broker save your funds guys thank you

2024-09-26 22:51

Octafx maliciously refuses withdrawals

I have been a client of Octa Markets Ltd since 29-July-2024. The first deposit of USD19,000 was made on 29-Jul-2024, and the first withdrawal USD32,000 was made on 14-Aug-2024. On 10-Sep-2024, I submitted a request to withdraw USD13,000 from my account. Despite complying with all necessary verification processes and providing the required documentation, my withdrawal request has been unjustly denied. Now I can't login to my account! This has caused me significant distress and financial inconvenience. Despite my attempts to resolve this issue directly with Octa Markets Ltd through their customer support, I have not received a satisfactory response or a clear explanation for the denial of my withdrawal. The lack of transparency and the refusal to release my funds suggest potential misconduct or malpractice.

2024-10-25 10:46

A fraudulent company blocks large accounts

This company suspended my account and there was a large sum of more than $70,000 in it

2023-09-21 05:54

unable to withdraw ,the de verified rhe account

they deverified the accound and asked for document which i already submitted 2 days back still till now not verified and not letting me with draw too

2024-08-26 20:55

Resolved

turky

hi my name is riham Ramadan the OctaFX have stopped withdrawal my account I have 23000$ in my account and no one of them give time to release the account always the telling me soon you will receive email and we will solve this problem almost one month

2024-03-24 23:48

Profit cannot be withdrawn, and the principal cannot be withdrawn three times.

I deposited 9900 on June 17th to the Octa platform. Due to the platform's bonus promotion and high leverage, my funds doubled within a month. At this point, I wanted to withdraw the profits, but the platform refused my withdrawal request and asked me to provide KYC and three months of USDT wallet transaction records. After providing the requested documents, the platform claimed that I engaged in unauthorized trading. However, I traded normally, placing manual orders without delay or pushing positions. They want to deduct my profits and I even considered just getting back my initial investment. It has been almost three months now, and my initial investment has still not been withdrawn. Every time I communicate with the platform via email, their response is either that they are handling my withdrawal request normally or that it has been forwarded to the finance department. I hope that through Tianyan, the platform will address this issue correctly. Thank you.

2024-09-25 21:18

Fraud, no payout

Since the EU accounts were canceled, there have been no more payouts, only standard answers from support

2024-06-03 10:27

scam

never use octa as a broker they are pure scammer the more gain my profit the more i loss. both my capital and profit lost while my trade giing all the way up.

2024-04-06 13:30

Resolved

They don't give you a refund. I'm still waiting

My name is jangsooyoung. The deposit caused by the payment problem has been delayed and this deposit has to be refunded to me from octafx. But they're delaying this refund and I've been having this unpleasantness for two weeks.I was expecting a quick refund due to their quick response but they are just asking me to wait.I'm not sure if they really refund my deposit. 

2023-08-03 14:44

Extremely Poor Support with No Resolution or Clear

I have been using Octa for a while, but recent experiences have been extremely disappointing. For over two weeks now, I've been facing an issue that was supposedly escalated to their finance team and senior management, but there has been no resolution or clear update on what's happening. Despite repeated follow-ups, all I get are generic statements like: "Our processing department is still in the midst of investigating this issue." "This will be the report number that has been escalated to our finance team regarding this clarification: 3858103" "Please know that we're taking this issue very seriously and are working to resolve it as quickly as possible." No SLAs or ETAs have been provided, and it feels like the finance team is running the entire operation with no accountability to the customers. It's honestly frustrating to see no concrete progress despite my issue being escalated to high-level management. I would urge others to be cautious when dealing with Octa.

2024-10-24 16:33

Octa · Company summary

Quick Octa Review Summary
Founded	2011
Registered Country/Region	Cyprus
Regulation	Regulated by CYSEC
Market Instruments	Currrency pairs, gold/silver, commodities, indices, cryptos
Demo Account	✅
Min Deposit	50 EUR
Leverage	Up to 1:30
EUR/USD Spread	Floating around 1.1 pips
Trading Platform	OctaTrader, Web platform, Android
Payment Methods	Swissquote, BluOr Bank, RIETUMU
Deposit & Withdrawal Fee	❌
Customer Support	9 a.m. – 6 p.m. UTC+3
Customer Support	Email: clientsupport@octaeu.com
Regional Restrictions	Belgium, the USA, Canada, Spain, and the UK, as well as to jurisdictions outside the European Economic Area (EEA) except Switzerland

Octa Information

Founded in 2011, Octa a regulated broker registered in Cyprus, offering trading in currrency pairs, gold/silver, commodities, indices, and cryptos on OctaTrader, Web platform, and Android platforms.

Pros and Cons

Pros	Cons
Regulated by CYSEC	Regional restrictions
Various tradable instruments	MT4/MT5 unavailable
Demo accounts available	Limited payment options
Tight EUR/USD spread	No 24/7 customer support
No fees for deposits and withdrawals

Is Octa Legit?

Yes. Octa is currently regulated by Cyprus Securities and Exchange Commission (CySEC).

Regulated Country	Regulated by	Regulated Entity	License Type	License Number
	CySEC	Octa Markets Cyprus Ltd	Market Making (MM)	372/18

What Can I Trade on Octa?

Octa offers trading in currrency pairs, gold/silver, commodities, indices, and cryptos.

Tradable Instruments	Supported
Currency pairs	✔
Gold & Silver	✔
Commodities	✔
Indices	✔
Cryptos	✔
Stocks	❌
Bonds	❌
Options	❌
ETFs	❌

Leverage

The maximum leverage vary on the asset class. Detailed info can be found in the table below:

Asset Class	Max Leverage
Currency pairs	1:30
Gold & Silver	1:20
Commodities	1:10
Indices	1:20
Cryptos	1:25

It is important to keep in mind that the greater the leverage, the greater the risk of losing your deposited capital. The use of leverage can both work in your favour and against you.

Spread and Commission

Octa offers commission-free trading and the EUR/USD spread is floating around 1.1 pips. If you are interested in spreads on other trading instruments, you can visit https://www.octaeu.com/spreads/

Trading Platform

Octa has a built-in proprietary trading platform - OctaTrader available on the Web, Desktop, and Android versions.

Deposit and Withdrawal

Octa supports very limited payment options, only Swissquote, BluOr Bank, and RIETUMU.

The minimum deposit or withdrawal amount are both 50 EUR.

All deposits and withdrawals are free of charge, and can be processed within 3-7 business days.

Customer Support Options

Contact Options	Details
Email	clientsupport@octaeu.com
Social Media	Facebook, Twitter, Instagram
Website Language	English, Italian
Physical Address	1 Agias Zonis and Thessalonikis Corner, Nicolaou PentadromosCenter, Block: B', Office: 201,3026, Limassol, Cyprus

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