Regarding HIBT exchange withdrawal failure and account freeze for 18 days I applied to withdraw a sum of USDT from HIBT exchange to the Binance network on June 28, 2026. The funds have not been credited to my account to date, and there is no final confirmation record on the blockchain. After the withdrawal failed, my account was unilaterally frozen by HIBT on grounds of "risk control,\" preventing any viewing or operation, which has now lasted for 18 days. During this period, I have repeatedly contacted HIBT online customer service and official email. The customer service only responded with template replies such as \"under review, please wait patiently,\" never providing any specific evidence of violations or processing timeline. On July 4, I sent a formal written reminder email, and on July 7, I received a reply stating: \"Your account has triggered the risk control verification process and is under comprehensive review. Specific triggering details cannot be disclosed at this time. The review result will be notified via email." —This reply still did not specify how many business days the review would take, nor did it provide a latest completion date. It should be noted that the official help page of HIBT clearly states that the risk control review cycle is approximately 1-3 business days, but my account has been frozen far beyond that period. I understand that the platform has risk control and compliance requirements, but the prolonged freeze without a clear timeline has indeed caused me great distress. All transactions are my legitimate operations, and the source of funds is clean (deposited from Binance, with blockchain proof available for verification). My request: I hope HBT can complete the review as soon as possible, either unfreeze the account and allow withdrawal, or provide a clear processing schedule with specific dates so that users can be informed. I have preserved all relevant evidence (withdrawal records, blockchain query screenshots, customer communication records, reminder email and reply, Binance deposit proof).

FX4140734958

Hong Kong China 2026-07-16 02:56

I have a 44-minute screen recording, but HIBT customer service only replies, 'You just need to wait' I am an ordinary investor. After making a profit and withdrawing from the HIBT exchange, the money didn't arrive, and instead my account was put under risk control. I have a screen recording of the day's trades, 44 minutes long, from opening the position to withdrawal, every step clearly shown. But I've searched through online customer service and TG customer service, and all I ever get are two lines: • 'We are actively verifying, please be patient' • 'Staff are busy, please wait' When I ask 'How long do I have to wait?', they copy and paste. When I ask 'Can you give a date?', they copy and paste. This is not handling a problem; this is deliberate delay! From July 4th until now, my funds have been locked, I cannot log in to my account. What should I do.

FX3237204640

Hong Kong China 2026-07-07 19:56

On June 28, 2026, I applied to withdraw a USDT amount from the HIBT exchange to the Binance network. The funds have not been credited yet, and there is no final confirmation record on the blockchain. After the withdrawal failed, my account was unilaterally frozen by HIBT on the grounds of "risk control,\" preventing any viewing or operation, and this has continued for over 10 days. During this period, I have contacted HIBT's online customer service and official email multiple times. The customer service only replied with template phrases such as \"under review, please wait patiently,\" never providing any specific evidence of violations or a processing timeline. On July 4, 2026, I sent a formal written demand letter to HIBT, and on July 7, I received a reply stating: \"The account has triggered the risk control review process and is under comprehensive re-examination. Specific trigger details cannot be disclosed at this time. The review result will be notified via email." —This reply is still a template response, without specifying the number of working days required for the re-examination or providing a latest completion date, effectively an indefinite delay. All transactions were legally conducted by me, and the source of funds is legitimate (deposited from Binance, verifiable via blockchain vouchers). My demands: Request HIBT to immediately lift the account freeze, return my assets via the original route, or provide a clear processing timeline with specific dates.

FX4140734958

Hong Kong China 2026-07-07 17:13