LANGZIHUITOUSupplemental Materials

2020-05-13 07:05

Hong Kong China

Supplemental Materials

As for the GCAP's response to the JIn10 data, it said that it was even lower than 11.2 that was lower than it's figure. I would like to ask you why you can manually deduct all account balances to a negative number after the closed loop of the transaction has been completed?

LANGZIHUITOUSupplemental Materials

2020-05-13 06:56

Hong Kong China

Supplemental Materials

The specific transaction order number and stop loss position were asked to be submited. So far, only the account balance has been restored to a negative number, and the deducted more than 6,000 US dollars has not been restored! The order has been successfully delivered on 21st, and new crude oil orders and foreign exchange varieties can also be traded, which means that the transaction has been completed on 21st. However, the balance was artificially deducted to a negative number on 23rd, and I was told that the previous delivery was not counted. In this case, I would like to ask GCAP, is this reasonable? What does its behavior mean?

FOREX.comReply

2020-05-07 14:27

United States

Reply

Firstly, our company has issued a high-risk reminder near the delivery date. Secondly, after your feedback, we verified the price with the clearer as soon as possible. Thirdly, the feedback data of the clearer was correct. The lowest of its data even the Jin10 data reached 11.2, which was lower than our company when compared to other platforms.

LANGZIHUITOUSupplemental Materials

2020-05-07 08:15

Hong Kong China

Supplemental Materials

GCAP manually cleared the account balance to a negative number. So far only the account has been restored to 0, while the manual deduction has not been restored!

LANGZIHUITOUSupplemental Materials

2020-05-06 08:52

Hong Kong China

Supplemental Materials

GCAP manually cleared the account balance to a negative number! As the system has shown a buy transaction and a stop-loss sell operation are completed, the closed loop of this transaction is over! Later, I was told that the stop-loss price did count!

LANGZIHUITOUSupplemental Materials

2020-05-04 21:25

Hong Kong China

Supplemental Materials

The account balance was manually cleared to a negative number! This also affected specific transaction number, opening date, trading direction and price, stop loss price, etc.! As the system has shown that a buy transaction and a stop-loss sell operation are completed, the closed loop of this transaction is done! Later, I was told that the stop-loss price didn't count. What do you mean?

LANGZIHUITOUStart Mediation

2020-05-01 22:58

Hong Kong China

Start Mediation

One can see my detailed trading order no., date of position-opening, products, price, stop-loss, etc.. But the platform claimed that the quotation was wrong. What do intend to do?