ExnessReply

2020-06-23 16:02

Cyprus

Reply

The order was opened manually on March 18th at server time GMT+0. Please note that during this specific time period, the mt5-real server is working properly and all other traders can open/close/modify orders normally. Please note that according to Part D of the Customer Agreement, Article 1.3, customers who are connected to the Internet are compatible with personal computers and use the access data on the trading platform to place orders with the company. The company has the right to execute orders based on the access data of the trading platform without any further consultation with the customer. Any such order will be binding on the customer. Therefore, if someone successfully logs in using your credentials (i.e., trading account number and trading password) on the trading platform and sends an order, the transaction will be executed. Therefore, this situation is not eligible for compensation. Please view the following fragment of the server log file, which shows the successful receipt and execution of the order modification command sent from the IP address -223.167.65.159: Please refer to the following fragment of the server log file, which represents the successful receipt and execution from the IP address- The closing order sent by 223.167.65.159. 2020.03.18 06: 08: 37.958 223.167.65.159 '1050': For '3884744' buy 20.2 USOILm at 27.096 (26.961 / 27.096) 2020.03.18 06: 08: 37.970 223.167.65.159 '1050': execute for '3884744' Transaction [#29929767 at 0.27.06 to buy 0.20 USOILm] 2020.03.18 06:08:38.003 223.167.65.159 '1050': to buy for 0.38744 at 27.096 (26.961/27.096) 0.20 USOILm 2020.03.18 06:08:38.026 223.167 .65.159 '1050': transaction executed for '3884744' [#299929768 purchased 0.20 USOILm at 27.096] 2020.03.18 06:08:38.052 223.167.65.159 '1050': for '3884744' bought at 27.096 (26.961/27.096) 0.20 USOILm 2020.03.18 06:08:38.273 223.167.65.159 '1050': transaction executed for '3884744' [#29929770 buy 0.20 USOILm at 27.096] 2020.03.18 06:08:38.279 223.167.65.159 '1050': for ' 3884744' buys 0.20 USOILm at 27.096 (26.961 / 27.096) 2020.03.18 06:08:38.290 223.167.65.159 '1050': trade executed for '3884744' [#29929772 buys 0.20 USOILm at 27.096] 2020.03.18 06:08 : 38.486 223.167.65.159 '1050': buy '0.28 USOILm 20.096 (26.961 / 27.096) for '3884744' at 0.20 USOILm 2020.03.18 06:08: 38.513 223.167.65.159 '1050': trade executed for '3884744' [#29929774 in 27.096 buy 0.20 USOILm] 2020.03.18 06: 08: 38.570 223.167.65.159 '1050': for '3884744' at 27.096 (26.961 / 27.096) Buy 0.20 USOILm 2020.03.18 06: 08: 38.591 223.167.65.159 '1050': trade executed for '3884744' [#29929775 buy 0.20 USOILm at 27.096] 2020.03.18 06: 08: 38.645 223.167.65.159' 1050': For '3884744' to buy 0.20 USOILm at 27.096 (26.961 / 27.096) 2020.03.18 06:08:38.651 223.167.65.159 '1050': Deal executed for '3884744' [#29929776 to buy 0.20 USOILm at 27.096] 2020.03 .18 06: 08: 38.702 223.167.65.159 '1050': For the '3884744' to buy 0.20 USOILm at 27.096 (26.961 / 27.096) 2020.03.18 06: 08: 38.720 223.167.65.159 '1050': executed for '3884744' Transaction [#29929777 to buy 0.20 USOILm at 27.096] 2020.03.18 06:08:39.514 223.167.65.159 '1050': Buying 0.20 USOILm at 27.096 (26.961 / 27.096) for 288396 (26.961 / 27.096) 2020.03.18 06:08:39.562 223.167. 65.159 '1050': Transactions executed for '3884744' [#29929788 Purchased at 0.27 USOILm at 27.096] For security reasons, we recommend that you consider changing all your Exness login passwords in the personal zone-settings page. Please keep your account password safe and don’t divulge it to anyone else. In addition, we urge you to ensure that no one else can access your trading platform after the trading account is logged in. At the same time, please make sure that the Expert Advisor is operated only when you know it.

FX1775339942Start Mediation

2020-06-22 14:53

Hong Kong China

Start Mediation

Finding that my order was being placed automatically, I contacted the service who blamed it on myself. I sent them my log and they failed to provide the evidence log.