2020-08-05 07:48
China
The market price hasn’t reached the stop-loss, while the system closed my position compulsorily.
[Object]
IC Markets Global IC Markets Global
[Issue]

Severe Slippage

[Requirement]

other

[Amount]

$240(USD)

[Time]

32day6hour

2020-09-06 14:17
Hong Kong China Hong Kong China
2020-08-07 14:08
Australia

Reply

I have called them repeatedly but no one answered.

2020-08-05 13:11
Hong Kong China Hong Kong China

Contact Broker

2020-08-05 10:15
Hong Kong China Hong Kong China

Verified

2020-08-05 07:48
Hong Kong China Hong Kong China

Start Mediation

I went short and set the stop-loss at 950.7. After the position was established, the price only reached to 939.47, while the system closed my position at 954.48. There wasn’t a 1500-pip spread. The service fended off.

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