XMReply

2020-09-22 17:26

United Kingdom

Reply

Dear customer, after you applied for a withdrawal on September 16, 2020, the platform also tried to communicate with you by email and telephone many times, but no one answered.Therefore, the platform will send an email to your registered email address on September 22, 2020. You need to provide all bank details of your deposit on the platform in September 2020 within 48 hours after receiving the email. The details involve your account number, name, bank name and the amount of your deposit in XM. At the same time, the platform temporarily freezes your trading account. The platform has not received your corresponding details within the specified time limit, and has returned your account balance to the deposit bank account. Your account is currently closed. Finally, XM strictly abides by and implements the corresponding regulations of the supervision, and the balance of your account has been returned to the corresponding deposit bank account in the same way. There is no restriction on your withdrawal. Thank you again for your support and understanding of XM! Thanks!

XMReply

2020-09-22 17:25

United Kingdom

Reply

Dear customer, thank you for your feedback. First, as a regulated company, we need to comply with anti-money laundering AML and KYC policies. The platform eliminates third-party deposits. We have noticed that you have used a bank account that does not belong to you to deposit funds in your trading account several times within half a month (that is, third-party deposits). At the same time, in accordance with Article 29.7 of our terms and conditions, we have the right to communicate with you by telephone, fax, email, or any other means of communication. When you registered a trading account, you have confirmed and accepted all our terms and conditions. Therefore, we got in touch with you and got your confirmation that there was indeed a third-party deposit, but you refused to provide the corresponding bank card statement details. At the same time, we have also noticed that the person who communicated with the platform on the phone is not the the customer himself corresponding to account registration information.

FX1339104456Start Mediation

2020-09-22 14:36

Hong Kong China

Start Mediation

You can withdraw small amount but can’t withdraw big amount on the same day! Still pending from 16th to 22nd