Jessica39246
2020-10-13 18:58
China
The withdrawal amount isn’t correct
[Object] 
AvaTrade
[Issue]
Others
[Requirement]
other
[Amount]
$150(USD)
[Time]
30day19hour
Jessica39246Resolved
2020-11-13 14:37 
Hong Kong China
Hong Kong ChinaAvaTradeReply
2020-10-14 14:32
Ireland
Reply
Please wait while communicating
WikiFX Overseas Customer ServiceContact Broker
2020-10-14 12:25 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2020-10-14 09:44 Hong Kong China
Hong Kong ChinaVerified
Jessica39246Start Mediation
2020-10-13 18:58 Hong Kong China
Hong Kong ChinaStart Mediation
US$4,034 is converted to ￥26,628.31. They said the international exchange rate and bank exchange rate are not accurate, their exchange rate is accurate. I asked the customer service, the customer service asked me to consult customer service manager while the manger kept shrinking. I deposited ￥35,000 on September 3, losing US$1,107. When I withdrew, I got ￥26,628.31. deducting the loss, over ￥1,000 was stolen by AvaTrade according to normal exchange rate
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