ExnessReply

2020-12-23 14:27

Cyprus

Reply

Dear customer, we have carefully reviewed the sets of orders on your 9 trading accounts that you have complained. First of all, we apologize for the inconvenience that may be caused by the execution of these orders. After a careful review of the order team, we decided to cancel the financial results of the affected order and return the transaction funds related to these orders.

AOBANIUSHUMA（SHENZHEN-XIAOJIANG）Supplemental Materials

2020-12-16 23:12

Hong Kong China

Supplemental Materials

Exness sent me an email acknowledging that it was their problem that caused the liquidation. It has paid for one of my 10 accounts, and the rest 9 accounts have not yet been paid for. Continue to update

AOBANIUSHUMA（SHENZHEN-XIAOJIANG）Supplemental Materials

2020-12-11 18:45

Hong Kong China

Supplemental Materials

I topped up my account yesterday when the market transaction volume was relatively low. The fund was on the account very soon, and only process like this can be regarded as normal. The platform deliberately delayed the withdrawal and repeatedly replied that it was under financial processing. It took over 2 hours from I received the email informing me of successful Huobi withdrawal to I received the funds on my account. The illegal operation caused a forced liquidation to me.

AOBANIUSHUMA（SHENZHEN-XIAOJIANG）Supplemental Materials

2020-12-11 18:45

Hong Kong China

Supplemental Materials

I topped up my account yesterday when the market transaction volume was relatively low. The fund was on the account very soon, and only process like this can be regarded as normal. The platform deliberately delayed the withdrawal and repeatedly replied that it was under financial processing. It took over 2 hours from I received the email informing me of successful Huobi withdrawal to I received the funds on my account. The illegal operation caused a forced liquidation to me.

AOBANIUSHUMA（SHENZHEN-XIAOJIANG）Start Mediation

2020-12-09 15:55

Hong Kong China

Start Mediation

I have ten accounts. And every account has a total balance of over 400 in total. And there was nearly 300 in my each account even though I lost money. I deposited $5,498 and was going to divide the deposit into 10 parts and then transfer each part into each account. I asked the customer service when I can get my deposit and they just asked me to wait. HuoBi showed that my deposit had been finished and it cost me just over 10 minutes. But I’ve waited two hours when the deposit was in my account. So my positions were wiped out. I’ve never met such things before. They are supposed to block my money to make my positions wiped out. I asked for compensation but they refused with many reasons.