TMGMReply

2021-01-25 16:29

Australia

Reply

Dear customer, feedback on your order has been received by TMGM. Rapid market volatility will lead to reduced market liquidity, widening of spreads, reduction in tradable prices, and subsequent slippage problems. For a better understanding of your order, please contact the 24-hour customer service on the official TMGM website at any time, and we will arrange an account manager for you as soon as possible.

HOUFENGStart Mediation

2021-01-11 18:35

Hong Kong China

Start Mediation

I bought four lots of XAU/USD with SL on the night of January 8 (attached pictures). But my positions weren’t closed until there was a slippage of 30 pips. After that, they told me that the slippage was normal. But they don’t know I have two accounts and I bough long with the same SL, one small account could close as what I set but the account with more money can’t. They couldn’t give me a convincing reason or compensate me. If I just had one account, I may forget it. But now? If my account can execute as the SL set, there is no problem with your liquidity quotation. It must be the problem of you platform.