ATFXReply

2021-02-26 13:42

United Kingdom

Reply

In terms of this complaint, the IB traded on behalf of their customers in violation of our company's regulation, badly hurting the customers' interest and ATFX's reputation. So the customers made complaints against our company. We have been underlining that all the staff of ATFX and IB are prohibited from providing real-time trading signals, custodial trading service and even trading on behalf of customers etc. We are working to protect the personal interest of every customer of ATFX, and hope the IB actively communicates with their customers. The related account will be frozen at the first time once the problem is solved. Thank you!

69944Start Mediation

2021-02-03 12:30

Hong Kong China

Start Mediation

Hello everyone, the above is part of the inside story of the platform ATFX, I hope all retail investors will unite and boycott! ! The first "platform malicious loss of customer funds" ATFX directly penetrated the position and caused the account to owe the platform money. The second "severe slippage" "stop loss is invalid", the stop loss for more than 1905 orders was set at 1895, but the actual transaction price was 1877, which was lower than the lowest price in the day. Even if the stop loss is set, it is invalid! The transaction is executed when the loss is the largest. On the contrary, even if you make a profit, the transaction cannot be executed with take profit. The platform's statement is that the spread is widening and the stop loss is invalid. This is a normal phenomenon The third "frozen funds, delete the withdrawal authority, platform staff threatens", the platform eats a loss from the customer, and the background directly deletes the user's withdrawal authority. Currently, it is impossible to withdraw funds. Contacting the platform personnel threatens that if the exposure is exposed, the platform customer service will continue to deal with the consequences