FX3259116973Supplemental Materials

2021-02-18 13:18

Hong Kong China

Supplemental Materials

Located in Australia, the platform said that the money had been transferred on February 8, but it has not arrived to date. At least, you should provide the receipt of remittance. At present, I can not reach out to the platform. Hope WikiFX can assist me in urging novoxfx to deal with the withdrawal. Please provide the receipt if you have transferred the money, and do it as soon as possible if you are not.

FX3259116973Supplemental Materials

2021-02-10 22:02

Hong Kong China

Supplemental Materials

The platform stated that the money had been transferred on Monday, but I have not received yet. I hope WikiFX can help me get my money back.

FX3259116973Supplemental Materials

2021-02-05 17:03

Hong Kong China

Supplemental Materials

I tried to contact the platform many times, but got no replies. I was never informed of incorrect information about bank card, and the platform retuned the money to my trading account when I just submitted the complaint. As you can imagine, you did not transfer the money. I resubmitted a withdrawal application with my Hong Kong bank card, and hope WikiFX could help me with the withdrawal so that I can receive the money as soon as possible. With respect to the short order of gold, I have been using one computer for trading, and there's no information about the closed order in the logs. I can provide the full logs. And I have no idea how the platform had the same IP address by which I opened position in the logs of their system, because I was working outside instead of at home. I have told the platform many times, even by email, but did not receive any replies. I wish WikiFX could help me protect my right. Thank you.

NovoxReply

2021-02-05 15:35

Cyprus

Reply

With respect to your short order of gold, the customer service have communicated with the customer many times, who has been claiming that he did not close the order. But we checked from the system that the customer opend and closed orders with the same IP address. If needed, Novox can provide the relevant evidences. With reference to the withdrawal, due to the incorrect bank name and account, the money that was withdrawn by remitting on January 20, 2021, returned to the customer's MT4 account. So please resubmit the withdrawal application, and reach out to the official 24 hours customer service for help, if you have any questions.

FX3259116973Start Mediation

2021-02-04 10:17

Hong Kong China

Start Mediation

I traded on the novoxfx platform, and there was a short gold order that was tampered with and closed at the 1910 position. I did not close the position for this order, and the price of gold fell sharply on the same day, and my price was flat at the highest point. From the beginning to the end, I only logged in through the only desktop computer. There is no record of closing the position in my computer log, and it was impossible to operate when I was out of work during that time period. I turned on the computer at night when I went home and found that the order was empty. The order has been liquidated. And the record shown to me by the platform, the opening and closing of positions is an ip, but the log of closing positions cannot be found on my computer. I have contacted an account manager and sent an email complaint to the platform, but I have not received any official response. If I close the position myself and it is a profitable order, I will not take the time to appeal to the platform. But my order has been manipulated and tampered privately. I definitely cannot accept it. The back-end traders know best whether they have manipulated the order. After this matter dragged on for more than a week without any response, I was frustrated and I submitted the withdrawal on January 20. The payment was deducted on the 22nd. It has been 15 days and it hasn’t arrived. I have to wait five times. The account arrived in a day or two, and I did not wait for the money to arrive in the end. I asked the platform for the remittance voucher, and the platform was unwilling to give it. This made me suspect that the platform was suspected of fraud, but in fact there was no remittance. I have no way to trust the platform for this series of actions of the platform, I can only expose you. Please return all the money and my principal lost from tampering with my list. (The picture shows the gold empty log 1.7-1.9, and there is no closing log)