IC Markets GlobalReply

2021-02-19 10:24

Australia

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LASHOUCUIHUASHENGStart Mediation

2021-02-19 07:38

Hong Kong China

Start Mediation

I, in the Ctrader account 1046928 of IC, at 7:25 and 7:27 in the morning of January 8th, Beijing time, I placed 2 orders on ctrader, both of which were 0.05 lots, and they were all filled. At 16:00:23 on January 8, Beijing time, the opening price of the first limit order was 1907.82, the take profit was 1919, and the stop loss was 1901.88. Should stop loss with 29.7 dollars. The actual opening price is 1906.98 and the stop loss is 1890.29. The actual loss was $83.45. The whole slippage is 1159 points! At 16:01:00 on January 8, Beijing time, the opening price of the second breakout order was 1892.42, the profit was 1873.48, and the loss was 1901.89. It should take profit of 94.7 dollars. The actual opening price is 1878.69, and the stop loss is 1888.47. The actual loss was 48.9 USD. Slippage point is 1373! Especially the second order mt4 platform has not reached the transaction price, ctrader has arrived, I know you will say that the quotation provider offers different prices! When the two orders add up, I should have made a profit of 65 USD, and the actual loss was 132.35 USD. So I asked the platform to compensate US$197.35. There are pictures below. However, the platform refused to compensate on the grounds of normal slippage. I would like to ask if more than 1,000 points are normal slippage? This is still 0.05 lot, if 1 lot, 3947 dollars will be lost! If nobody cares, I will keep posting on various platforms!