RESHUI87644
Others
other
$8,225(USD)
39day22hour
RESHUI87644Resolved
Hong Kong ChinaFOREX.comReply
Reply
Please contact your account manager via the official email released on GCAP's official website.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
RESHUI87644Start Mediation
Hong Kong ChinaStart Mediation
On the afternoon of July 28, 2021, there was a problem that multiple orders could not be closed on the MT5 trading side of the Jiasheng. The profit of the transaction in the morning was about $900. The problem that the position could not be closed appeared and it was closed multiple times. The position can't be closed. The transaction log has a record that the application for liquidation has not been executed, which caused the account to not only spit out all the $900 of profit in the morning, but also incurred a principal loss of $7324.97, with a total loss of $8225. I contacted with the customer service by wechat, email and telephone for more than a week. They did not take the responsibility. I exposed it and wanted to struggle for compensation.
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
