ExnessReply

2021-08-31 15:32

Cyprus

Reply

As for transactions on currency pairs with floating spreads, spreads may expend based on the special situation of market. Orders executed under the abnormality of the market may see slippages inevitably, including the operation during periods of low liquidity or high fluctuation. If the client has any problem with the execution price of orders, please feel free to send your complaints to the customer service.

SHEYI40553Start Mediation

2021-08-19 16:46

Hong Kong China

Start Mediation

On August 19, 2021, I set stop loss at 1777.5 at around 11:00. But at 11:10, XAU/USD prices fell and orders were liquidated until the balance in the account was zeroed. The customer service asked me to wait for 3-5 days. Why did it delay for a long time?