HUIYUAN
Others
other
¥316,216(CNY)
42 day 7 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ExnessReply
Reply
Please contact the 24-hour customer service about your problem, or send an email to the official address support@exness.com by the email registered (ensure the correct email). If you have communicated with the customer service, please check the email box in time. Thank you!
HUIYUANAppendix
Hong Kong ChinaAppendix
My trading was blocked on 6th, August, and I could not deposit on 9th, August.
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Many users thought the leverage of exness was beneficial. But it had high risk. On September 6, I could not make orders due to the delay of its server and took the video of screenshot. But the platform said it was the fault of my network. The quotation in my window changed during this time but my account was liquidated. The manager asked me to contact with customer service who told me that the portal of deposit was too busy and they did not pay me the compensation. They shirked the responsibility of losses and denied my request.
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