XMReply

2021-11-02 10:14

United Kingdom

Reply

Dear customer, thank you for choosing XM as well as your support. Your XM MT4/MT5 account is 29081955. In terms of your complaint, if there's no any transaction record (trading/deposit/withdrawal) in your account for over 90 straight days, and at the same time you didn't add new account with the same name, the account will be in an inactive status. The bonuses and points left in the inactive account will be deducted automatically. 5 dollars need to be paid per month as a management fee as for the inactive account. Inactive status of an account depends on an individual user's active status, so active account will not be charged the fee. Platform has fulfilled the duty to inform users of the risks when they are registering their account. Therefore you have claimed to carefully read, fully understand and agree with it. You can visit the link to check the related laws and regulations: https://www.xmtrader.tech/cn/legal-documents. Meanwhile, the result in detail has been sent to your registered email address on October 6, 2021, please check it. Finally, if you have any question, please visit freely the official website of XM https://www.xmtrader.tech/cn/, click the web customer at the upper right corner of the page to contact the customer service. XM provides 24h online customer service Monday-Friday, and we are pleased to help you, thank you.

FX7258435742Start Mediation

2021-10-19 11:26

Hong Kong China

Start Mediation

My account was deducted of $5 on October 1 according to the email from XM. The customer service said it was the management fee of more than 90 days, which was a bad service. Users did not notice about so many rules and was never told about it. I urged it should return $5 to me and provide better service. Customers would feel more safe during the trading.