2021-12-16 09:07
China
Slippage causing liquidation
[Object]
Eightcap Eightcap
[Issue]

Others

[Requirement]

other

[Amount]

$48,000(USD)

[Time]

49day1hour

2022-02-03 10:44
Hong Kong China Hong Kong China
2022-01-04 10:33
Australia

Reply

Dear, the problem has been solved.

2021-12-20 16:25
Hong Kong China Hong Kong China

Supplemental Materials

Someone called me to deal with my problem, but he did nothing. Now I can't reach him and the customer service keeps delaying.

2021-12-16 14:25
Hong Kong China Hong Kong China

Supplemental Materials

I contacted the customer service who let me wait constantly instead of providing any solution.

2021-12-16 13:51
Hong Kong China Hong Kong China

Contact Broker

2021-12-16 11:16
Hong Kong China Hong Kong China

Verified

2021-12-16 09:07
Hong Kong China Hong Kong China

Start Mediation

I set the stop loss point, but did not close the position at my stop loss point. Straightly manipulated my stop loss point and passed 3 pips to liquidate the position, which resulted in a loss of more than 48,000 US dollars for my 150 lots order.

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