XMReply

2022-01-04 16:56

United Kingdom

Reply

Dear customer, thank you for the support to XM. In terms of your complaint, we have reported it to the relevant department at the first time and make the following replies. To begin with, due to the New Year's Day holiday, the forex, gold and silver market will close in advance at the platform time of 18:50, December 31, 2021, Beijing time 00:50 January 1, 2022. In the meantime, we have sent important notification by email to customers, and you can also check it at the company news page of official website, page link https://www.xmmarket.online/cn/seasons-greetings-and-market-holiday-schedule-2021-109621. Finally, if you have any questions, please feel free to visit XM official website https://www.xmmarket.online/cn/, and click the Web Customer service in the upper corner for help. XM supports 24h online customer service Monday-Friday and very pleased to help you. Thanks again for your understanding and support to XM! Have a good time!

FX2309397571Supplemental Materials

2022-01-01 12:42

Hong Kong China

Supplemental Materials

MT4 is unavailable to use, causing the interruption in trading and being unable to close the position.

FX2309397571Start Mediation

2022-01-01 01:11

Hong Kong China

Start Mediation

Other platforms can trade normally at 0:59 on Jan. 1, 2022. Why this MT4 platform cannot trade. Is it a time difference? The mt4 cannot cannot operate. There is a position that cannot be traded normally.