XMReply

2022-01-07 14:13

United Kingdom

Reply

Dear customer, thank you for your support and trust to XM. In terms of the withdrawal issue about your XM MT4/MT5 account 251026486, we have reported it to the relevant department at the first time and give the reply in the following after detailed investigation: to begin with, XM attaches great importance to customer's fund safety. In order to ensure the money safe, we'll conduct manual reviews through multiple procedures on the withdrawal applications submitted by customers within one working day. And a successful email will be sent once the review is approved. In general, the money will be transferred successfully within 1-3 working days after the review approved by UnionPay. After checking, you submitted a withdrawal application of USD 492.70 at 16:39, January 5, 2022. In the meantime, XM completed the review on the withdrawal at 18:10 within the promised time. We also contacted you about your complaint, but failed. And you can provide the contact information and time available so that we can reach and help you with the problem. XM supports 24h online customer service Monday-Friday. Please feel free to visit https://www.xmmarket.online/cn/, and click the web customer service in the upper right corner for help if you have any problems. We are very pleased to help you. Thanks again for your understanding and support!

DEHONGStart Mediation

2022-01-05 22:17

Hong Kong China

Start Mediation

Unable to withdraw. I fill out all the information and it shows link error once I submit it.