ZHUHUISupplemental Materials

2022-02-23 18:50

Hong Kong China

Supplemental Materials

I have been sending emails and contacting the online customer service for more than three months. But they always replied that they were dealing with the problem. The platform persuaded me to apply for withdrawal with small amount of money. So I submitted more than 40 withdrawal applications with less than 1,000 US dollars each, but still failed. Totally walk all over on me.

ZHUHUISupplemental Materials

2022-02-21 15:46

Hong Kong China

Supplemental Materials

In December 2021, I clearly told the platform that it was unavailable to receive the withdrawal by remittance in US dollar in my city. And then the platform told me that I could withdraw less than $1,000. I then filed withdrawal request with small amount every day. So far, I have made more than 40 withdrawals in order to get the money left in three accounts. But finally the scammer kept delaying the withdrawal and rejected my applications. Please join me to protect our rights. I have sent numerous emails to the platform over the past few months to ask them about the withdrawal. I also made it clear that I intended to cover the service fee of 5%. But they didn't reply.

ZHUHUISupplemental Materials

2022-02-16 14:13

Hong Kong China

Supplemental Materials

I emailed the account manager several times and asked him to forward the email to your finance department and relevant management, but there has been no respons! Please deal with my withdrawal as soon as possible! I have been asking for a withdrawal since December 2021. I am going to send you the email screenshots.

MultiBank GroupReply

2022-02-15 17:44

Cyprus

Reply

Please contact the platform customer service by email at cncs@multibankfx.com

ZHUHUISupplemental Materials

2022-02-12 18:12

Hong Kong China

Supplemental Materials

I emailed MultiBank Group with my requests, but the platform rejected the email. I uploaded the email content and rejection notification here in order to expose the platform, who deliberately scammed customer out of deposit and rejected withdrawal.

MultiBank GroupReply

2022-02-10 13:59

Cyprus

Reply

Please contact the official customer service by email at cncs@dt1n.com on the website of MultiBank Group.

ZHUHUISupplemental Materials

2022-01-07 20:53

Hong Kong China

Supplemental Materials

I sent several emails to the platform, and hope they could approve my withdrawal application. They replied that I had to pay a service fee of 5% before withdrawal. I agreed many times. At the same time, I also said that if they allow me to withdraw, I'm willing to bear a little more commission. But they didn't replied and disregarded my withdrawal. Nor do they communicate with me about it.

ZHUHUIStart Mediation

2022-01-07 20:31

Hong Kong China

Start Mediation

My trading platform is: MultiBank Platform, my trading account is 88844440, 88848366, and 88849752 for three accounts. As of January 7, 2022, my three accounts still have balance: 88848366 Account equity: $26193.90, 88844440 account Equity: $11040.76; 88849752 Account Equity: $7792.33. The total net worth of the three accounts is $45,026.99. The withdrawal application has been unsuccessful since November 2021. On November 1st, a withdrawal of USD 7,500 was requested from the 88848366 account. As a result, the payment was delayed for half a month and finally returned to the account. Then, the platform informed that transfer can be only made via international remittance in US dollars. But the bank in my city does not accept international remittances in US dollars. Then, the MultiBank platform told me that I could make small amount of RMB withdrawal. From December 6, 2021, I filed 10 small withdrawals from each of the three accounts. As a result, the deduction was not made nor paid. During this period, I also made a large amount of RMB withdrawals. As a result, it was rejected by MultiBank. For the past two months, I had been communicating with customer service everyday to see if I can withdraw money. As a result, it said that it was being handled, and it was being handled everyday, but it was never handled. I also sent many emails to the MultiBank platform, requesting to solve the withdrawal problem. But no responds. My three accounts have a total of nearly one million funds in MultiBank. After they had a problem, in order to get the remaining funds back, countless orders were cut with big losses. But these are not worth to mention. Most importantly, the MultiBank does not withdraw remaining fund for me. What a fraud. I send the the bank account that I used for deposit and transaction recod of deposit to the platform. Hope that it will catch people's attention.