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2022-01-26 11:48
China
The platform cannot close the position and does not address the loss
[Object]
Exness Exness
[Issue]

Others

[Requirement]

other

[Amount]

$1,094(USD)

[Time]

30day22hour

2022-02-26 10:14
Hong Kong China Hong Kong China
2022-01-27 10:02
Cyprus

Reply

We encountered a short time technical problem at Exness-Real6 server on January 12, and deeply sorry for any inconvenience caused. But don't worry, the problem has been identified and solved. Under the circumstance, we try to recalculate according to the first closing. Your order compensation has been transferred into the trading account. If you have any questions, please feel free to consult the online 24h customer service or send an email to support@exness.com

2022-01-26 16:23
Hong Kong China Hong Kong China

Contact Broker

2022-01-26 15:03
Hong Kong China Hong Kong China

Verified

2022-01-26 11:48
Hong Kong China Hong Kong China

Start Mediation

On Jan. 22, I cannot close my order and lose $1094 from my account. The platform does not deal with it.

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Exness
Regulated

Exness

Company name：Exness Europe Limited

Score

9.03

10-15 yearsRegulated in United KingdomRegulated in CyprusRegulated in South Africa

Score

9.03

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