ExnessReply

2022-02-14 16:33

Cyprus

Reply

Please note that stop loss orders are executed at the first market price after gap, as known as "slippage execution", which is in accord with the general method of stop loss in the market. The slippage of Buy Stop and Sell Stop orders will bring in extra loss. However for the stop profit, the slippage of Buy Limit and Sell Limit orders is good for customers. According to the item b of article 2.7 of Exness's general business terms, the execution price of Buy Stop, Sell Stop and Stop Loss orders is likely to differ from customer's setting price; that of Sell Limit, Buy Limit and Stop Profit is probably better than the setting price by customer. In addition, in order to reduce the possibility of gap to the maximum, you can choose not to trade at the time of big news release or during the period of time of low liquidation and high fluctuation. Please feel free to contact us, if you have any question about your order or others.

FX2029142455Start Mediation

2022-02-02 23:45

Hong Kong China

Start Mediation

I went short at 1804.4 in the evening of February 2, 2022, and the stop loss was set at 1811. The highest selling price at that time was 1810.423 plus the actual bid price of 20 pips, which was 1810.64. My stop loss price was not triggered at all, so why did it stop loss for me! Originally, I could manually stop the loss at the position of the K-line 1806.5 in the next 5 minutes. As a result, I lost 45 pips in vain. According to 0.15 hands, it is 70 US dollars. Please give me a reply! ! !