XMReply

2022-02-08 11:54

United Kingdom

Reply

Dear customer, thank you for your trust to XM! In terms of the problem involving your XM MT4/MT5 account 80587749, please provide the order number in details for further checking, thank you. At the same time, we notice that your account was registered in the Philippines. XM supports multiple languages, so please feel free to contact us at XM official website https://www.xm.com/ph/, if you have any question. Click the LIVE CHAT in the upper right corner to contact the customer service. We are very pleased to help you. Thank you.

Augustus Jr ontoriaSupplemental Materials

2022-02-07 14:02

United States

Supplemental Materials

TypoError, I mean the broker placed an order at around 1807 instead of 1707.

Augustus Jr ontoriaStart Mediation

2022-02-07 13:57

Philippines

Start Mediation

Feb.4,2022 9:15, I have set a Sell Stop somewhere around 1810-1812 (I'm not sure where exactly because I kept on adjusting it) and set Take profit at 1808,.. But XM opened my Trade around 1707, then closed it when it went up to 1809.. aside from then opened it so Low they also close it so high which is instead of me winning the trade I lost it. I was expecting slippage but not this much. I have attached the evidence, you cant set sell stop if you put 1807 as entry and 1809 as Take profit,.