Win LaiSupplemental Materials

2022-02-17 16:26

Hong Kong China

Supplemental Materials

It's been 2 day, and got the same answer from the customer service that waiting for the check result of payment provider. I can't understand that the deposit hasn't been processed within 48 hours. I submitted all the documents including transfer receipt. They told me to wait for two hours patiently at first. But the money has been transferred and they kept me waiting for the check result. I don't think it's the proper way that the platform treats their customer.

IC Markets GlobalReply

2022-02-17 16:23

Australia

Reply

Please contact the platform customer service to deal with it.

Win LaiSupplemental Materials

2022-02-17 15:47

Hong Kong China

Supplemental Materials

MT4 account 70039108, it's been 48 hours since the deposit. They said the payment provider were still checking the money transfer problem. There's no result though I have contacted them repeatedly. I get different answers, such as the money has been transferred without being returned.

WikiFX Mediation CenterReply

2022-02-17 15:45

Hong Kong China

Reply

Dear customer, please provide your correct MT4/5 trading account. Thanks for your cooperation.

Win LaiSupplemental Materials

2022-02-17 13:50

Hong Kong China

Supplemental Materials

It's been 48 hours since the deposit. No progress was made after contacting the online customer service many times. All steps stop at the stage of written document review. I provided the related proof of correct money transfer.

Win LaiStart Mediation

2022-02-17 13:44

Hong Kong China

Start Mediation

The Ic deposit has been successfully transferred, but the payment provider has been unable to verify it and has been unable to deposit funds for more than 48 hours