XMReply

2022-03-16 10:30

United Kingdom

Reply

Dear customer, first of all: thank you for choosing XM and for your trust in us. Your XM MT4 / MT5 account is 251021262. In reference to your complaints, our customer service and the related department checked the information immediately and made the following replies: with respect to your problem: we sent detailed reply to your registered email on March 15, 2022. After verification, we find that your 16 orders including #13571759, #13567510, and #13746196 were closed by your EA and the related closing information was recorded in the local logs or the device that you provide. Please check it out, thank you. Finally, if you have any question, please feel free to visit XM official website https:/Iwww.xmglobal.info/cn/, and click the Online Customer Service in the upper right corner of the page to reach out to the customer service for help. XM offers 24 hours online customer service support from Monday to Friday, and we are very pleased to serve you. Thank you again for your understanding and trust in XM. Have a good time.

1057188924Start Mediation

2022-03-15 13:14

Hong Kong China

Start Mediation

From 20:05:27 to 20:05:32 on March 14th, these 16 floating loss orders were closed by the platform. If it was my EA's problem, then the EA would close the position at the price of 1982.15, but at Close the position for me around 1956, which means it's not the EA's problem, and the EA closes the position in about one second, but there is an interval of 6 seconds here. It has been running for a few months. If there is a problem, there will already be a problem, so your platform must give an explanation, instead of saying that the problem of EA is solved like this. If your platform does not solve mine Question, I will expose your little actions all over the Internet! ! !