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2022-03-23 09:55
Thailand Thailand
Was stopped out even though the price was still reached..no price at that time
[Object]
Exness Exness
[Issue]

Others

[Requirement]

other

[Amount]

$1,000(USD)

[Time]

43day6hour

2022-05-05 16:12
Thailand Thailand
2022-04-05 16:03
Cyprus

Reply

In terms of the execution price of order in your account, please offer your phone password and order number as well as detailed problem description to us for further checking. And also the log document on that day is needed. You go to the MT4 trading paltform, "document" - "data center" - "logs", to find out the logs of that day and send them by email. Thank you for your cooperation.

2022-03-23 13:01
Thailand Thailand

Supplemental Materials

I bought 1 lot contract at the price of 41193, and the stop loss triggered at 41630 at 20:40, March 21, 2022. Without reaching the highest price of 41600, my position was force closed automatically.

2022-03-23 11:15
Hong Kong China Hong Kong China

Contact Broker

2022-03-23 10:03
Hong Kong China Hong Kong China

Verified

2022-03-23 09:55
Thailand Thailand

Start Mediation

I was stopped out at $41630. The highest price at the time was less than 41600, costing $1000

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Exness
Regulated

Exness

Company name：Exness (SC) Ltd

Score

9.04

10-15 yearsRegulated in United KingdomRegulated in CyprusRegulated in South Africa

Score

9.04

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