ZFXReply

2022-05-05 17:17

United Kingdom

Reply

After checking, customer service staff hasn't found any information. Please contact us by the 24h hotline 400 842 4611 or email customercare@zfx.com, we'll deal with it as soon as possible.

FENGBINStart Mediation

2022-04-17 09:20

Hong Kong China

Start Mediation

Name: Feng Bin Account number: 820713 Email: 459824822@qq.com On March 17th, the withdrawal amounted to USD 20,000 (accounted on the same day), and on the 18th, a sum of USD 6,000 and USD 11,000 were withdrawn, when the USD 6,000 was also credited to the account , only to find that the bank card is frozen, and I can only transfer in but not out. My card is only used for foreign exchange speculation in Shanhai, and there is no other operation. Then contact customer service urgently to cancel the $11,000 withdrawal. Later, I went to the bank to find out the situation, and was told that the judicially frozen bank could not be unfrozen. I contacted the police and was told that the transfer account was suspected of online fraud and could only be unfrozen after the case was dealt with. As an old and major customer of ZFX, I traded more than 5,000 lots in 2 months from January 28 to the beginning of April this year, and lost more than 2 million. I was thinking that the money Shanhai would definitely give me immediately solution, but the next operation of ZFX really made me feel extremely chilled. When I first contacted ZFX, I provided all the materials that they needed, such as freeze screenshots, freeze time screenshots, bank card numbers, transaction details and a series of things I could provide. Evidence, in fact, my initial request was very simple. I only asked to return the 26,000 to my trading account. I can use it as a security deposit. After the investigation is clear, the compensation will be made. I really have no money, and the account is less than 10,000 US dollars. ZFX has not dealt with such a request. Every day I make calls and send emails. The process in the middle is extremely difficult, but Shanhai always tells the relevant departments During the investigation, does this matter need to be investigated for more than ten days? Do you treat your customers like this? Who will bear the losses caused by the customer? So far, Shanhai has not dealt with it, and I now ask Shanhai to immediately compensate me and apologize for all previous inactions.