ExnessReply

2022-05-10 16:49

Cyprus

Reply

We review the position records of your trading account and make the below conclusion. Please note that according to clause 1.3, D part of customer agreement, for the customers who use accessing data to place orders by compatible PC connected with internet, our company has the right to execute these orders based on the accessing data of trading platform, without further consultation with the customer. And this kind of orders has binding forces for customers. So if someone logs in successfully on trading platform with your information (trading account number and password), and send orders, the trade will be executed. Therefore, this situation doesn't meet the compensation conditions. The successful receiving and executing of order modification at the IP address of 43.138.xxx.xxx reveals that the trading terminal logged in with the information of trading account 48020552 sent a command, which has been executed now. For the safety, you are advised to reset your Exness login password in the individual page. Please be careful with your account password and do not disclose it to others. In addition, please ensure that your trading platform can't be accessed by other people when you log in the account. Meanwhile, you should always know the working situation of your EA software. If you have any question about the execution of your order or others, please contact us.

YUNDANFENGQING21511Start Mediation

2022-04-22 19:56

Hong Kong China

Start Mediation

I called the customer service and they said that the password was leaked, but I have never leaked the password on my side. It was just for no reason. In one second, I placed dozens of hands at the same time.