XMReply

2022-05-09 16:36

United Kingdom

Reply

Dear customer, first of all, thank you for choosing XM and your support. In terms of the complaint about your XM MT4/MT5 account 29076707, we have reported it to the relevant department immediately for further investigation and communicated with you by phone. We confirm that the three transactions you reported blown up at 00:00 on May 4th, 2022, and the forced liquidation resulted from advance payment proportion less than 20%, rather than stop loss. So there was no slippage problem. We greatly appreciate your support and suggestion about the shortcomings of customer service. XM will make every effort to improve it and better serve the customers. If you have any question, please feel free to visit the official website https://www.xmintl.site/cn/, and click into the Online Customer Service in the upper right corner of the page for help. We offer 24h online customer support Mon-Fri and are so happy to help you. Thank you.

FX4433588612Start Mediation

2022-05-04 06:08

Hong Kong China

Start Mediation

Serious slippage for xm. It does not reach the stop loss position. No conscience, no recognition at all