VantageReply

2022-06-01 15:20

Australia

Reply

After the technical verification, the trade with problem was carried out by a device used by the customer, with trading requests being from the same account. Please check that if you carelessly share the private information with the third party. In order to ensure your account safe, you are advised to reset your security information. Please feel free to reach out to the relevant account manager or customer service, if you have any questions or something for further verification.

LINRENWEIStart Mediation

2022-05-17 05:32

Taiwan, China

Start Mediation

After I cleared the positions in your company, there were 4-5 more negative transaction items and the problem of fraudulent card wiping. I used the operation items at noon that day and went to work after clearing the position. I did not use any transactions until I went to bed at night. I want to check the status of my account on the platform, but I saw that the account was stolen and the balance of the credit card was stolen, and only then did I find that there were negative transaction items in the transaction account.