ExnessReply

2022-05-19 09:35

Cyprus

Reply

As mentioned in the previous reply, the trading server Exness Real 7 works well, because a great number of other customers can use it normally, for instance, opening, modifying and closing the position trading in an opending order. According to the log documents and server log, we believe that you encountered some disconnection issues due to the poor internet connection. So you are advised to change the internet connection type to have a better connection. As a result, we inform you that we will not change the decision that you are required to check the related orders in your trading account. Please be informed that this is our final decision. And feel free to contact us, if you have any question.

CONGDONGDAONAStart Mediation

2022-05-17 21:00

Hong Kong China

Start Mediation

After placing an order on the evening of April 14, the platform was disconnected, unable to trade, and the K-line chart was stagnant. It resumed after about ten minutes. The original profit was four or five points, but with the decline of the euro, it became a loss of twenty or thirty points. The above will seriously affect normal transactions. Later, I reported to the online customer service that I was asked to send logs and other materials by email, and I replied to the email that the platform server did not find any problems, and other customers did not report the interruption. I think this is just a unilateral statement by their platform, because other people have no way of knowing, it is not effective evidence. I checked the mt4 connection failure on Baidu and said it was caused by the instability of the platform server, and then called customer service and sent an email to reflect that the platform side always shirks responsibility, saying that there is a network problem on my side, but it can't give sufficient evidence. In fact, I have been able to connect to the Internet normally. There is no reasonable explanation for the data center (server) connection failure in the log