DIGUOSHAOJIANG
Severe Slippage
other
$500(USD)
37day15hour
DIGUOSHAOJIANGResolved
Hong Kong ChinaXMReply
Reply
Dear customer, first of all, thank you for choosing XM and for your trust to us. In terms of your complaint, we have reported it to the relevant department at the first time and give the following reply. Firstly, we find that you provided two price screenshots with different time. Please understand that due to different trading time, the market price will change according to the trends. Secondly, according to the screenshot of other platform, the past price of JP225Cash given by XM is not much different from that of the platform at the same time. Please check it again. Finally, thank you again for your understanding and support to XM. If you have any questions, please feel free to visit XM's official website https://www.xmsite.net/cn/, and click into the Online Customer Service for help in the upper right corner of the page. XM provides 24h online customer service support from Monday to Friday, and we are very pleased to serve you. Thank you.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
DIGUOSHAOJIANGStart Mediation
Hong Kong ChinaStart Mediation
The Nikkei index released by XM is completely different from the real-time Nikkei index released by the financial platform by more than 100 pips. It is totally different and just a demo by platform to deceive the customer
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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