ExnessReply

2022-06-27 14:20

Cyprus

Reply

Dear customer, in reference to your problem, you can report your detailed situation to the platform 24 hours customer service or email the official customer service at support@exness.com (ensure the correct email address) by your email registered at the platform. If you have contacted us, please still reply the email or consult the 24 hours online customer service on the website for help. Have a good time.

FX2900588335Supplemental Materials

2022-06-14 19:53

Hong Kong China

Supplemental Materials

I forgot to offer the amount, totaling 98,000 US dollars. During the Russia Ukraine War, the trading had been delayed for around 3-4 hours on February 20, 21, 23, and 24. On the day of a mutual conflict, the bitcoin dropped 4-5 thousand points, and an interest rate release resulted in a loss of 98,000 US dollars. In addition, 4 withdrawal applications with more than 7,000 US dollars were rejected with the money returned to the original account. On March 21, I went long bitcoin, and frequently the price level of liquidation was triggered because of slippage. I could not close positions, nor could I lock positions due to the delay when facing a great fluctuation in market. The platform customer service said in a haughty tone that illegal brokers refuse to compensate for trading delay. They rejected customer's withdrawal and suspended the trading account because of having a guilty conscience, leading to the failure to log in the personal area in the backstage. The domestic platform manager is named Gao Ming (Gao Ping) in Shanghai. The platform provides exchange trading and hedging trading. The so called superior agent's name is Hua Conghai, whose WeChat account is "XiaoXiongDongDong", and there is a Malaysian Mr He with a Hong Kong accent. The trading delay occurs when there's a huge market volatility, and the first severer trading delay continued for more than three hours, with continued disconnection caused by closed quotation. I joined some chatting groups of EX, where many traders kept complaining daily trading delay on the platform. I have received three emails that read "the server is interrupted and is under maintenance", without providing any compensation. If you asked some questions about the trading delay, and they would blacklist the customer's operation backstage, delete his trading records, and finally suspend it, as well as the customer who failed to withdraw his money. There is some limitation, so that many images and videos can not be uploaded. They deliberately delay customer's withdrawal applications. He stated that a slippage of 20 US dollar for gold is normal when a great market volatility occurs, but it seems like that the platform has worked out the customers' point level of liquidation and transaction after liquidation. You must be regret depositing on the platform, in particularly, the account by which you deposit will be frozen for receiving the black money.

FX2900588335Start Mediation

2022-06-09 13:37

Hong Kong China

Start Mediation

The lag and slippage causes loss of $90,000. When the market situation is good, do not close the position and lock the position to make up the position. The video plus V signal is 18250769103. There is a computer program in the background to monitor the tracking of the participants, and the personal area is not allowed to log in at any time. I keep all the transaction records, and the mailboxes are automatically sent by the system. There is no explanation, no notification, and the malicious personal area cannot be logged in. It still wants to delete the log (although I keep it all), but it acts guilty. At 21:35 BJ time on February 23, 90,000 US dollars will not be allowed to close the position. Xianshi The quotation is closed, and the transaction is prohibited.""Calling the customer service phone will not solve it. , it replied by email saying that the server was interrupted. At 14:30 on February 20, the video was chucked for one hour, and the profit was not allowed to be leveled until the position was liquidated. Bitcoin slipped 500 pips. The interest rate decision was announced at 2:00 a.m. on March 16. The gold slippage was 8 USD, and the price was instinctively profitable. The long market was at a minimum of 1894.7. It was traded at the worst and lowest point. On March 21, 4070 was long Bitcoin, and the direction was right. , it deliberately slipped into the market to expand the spread every time it slipped to the lowest point of the violent position. Every time over 5,000 USD is withdrawn, the position is liquidated by the back-end risk control of the account and the back-end risk control. , the point-to-point slippage reaches the point of liquidation,) the account is closed and trading is prohibited, and the leverage is secretly lowered, and the data is modified in the background. He was afraid that the police would not be able to see the deposit record, but fortunately I have kept it. The deposit will only be credited when the chuck is out of stock, and the deposit will not be allowed to be closed on purpose. Thousands of dollars are not allowed to be withdrawn, and they are secretly returned to the trading account. Place a reverse trade order yourself. The person in charge in China is called Gao Ming, and some call him Gao Ping. The contact information address of Peter Valov and the contact information address of domestic agents are published on the Internet at any time, if there is no processing