ExnessReply

2022-06-20 17:24

Cyprus

Reply

Thank you for contacting the review team of Exness. After carefully checking the execution of orders in your account, we got the following results: in terms of the above orders, the positions had been closed for stopping loss at 07:44:58 GMT+0, May 16, according to the server time. The activated price of stop loss orders fell into the price gap of XAUUSDm at the level of 1797.105. In accordance of Article 2.1 of the customer agreement of Exness, the "gap" results from one of the two following conditions, 1, the current selling price is higher than the last buying price; 2, the current buying price is lower than the last selling price. The price gap always occurs before or during the release of significant economic news, generally in a few hours before trading starts or ends. Please check the history of XAUUSDm trends：at this time, the orders were activated in the list of execution, the orders were activated and moved to the list of execution. But, there were a considerable number of activated orders in the list, it took a few seconds to execute the orders. The difference between order price and the first market price after the gap exceeded a certain value (value of the gap), so the orders were executed at the first market price. To sum up, we confirm that the above orders were executed normally, in accordance with the customer agreement of Exness. In addition, it is noted that you had better not make a transaction during the release of hot news and the time of low liquidity and high fluctuation in a bid to decrease the probability of the execution of orders in the price gap as far as possible.

DISSBAILIHAOStart Mediation

2022-06-10 21:50

Hong Kong China

Start Mediation

I have an account on server 7 and two accounts on server 15. The highest gold point of server 7 is 1845.502, and the highest value of server 15 is only 1845.096, a difference of nearly 0.5 points. Secondly, even if it is 1845.502, if I make a long order, then my take profit is also reached at 1844.939, but I have not closed the position and can clearly see my take profit line. Lose money! ! ! ! ! ! ! ! ! Trash platform pay me back! ! ! ! Affect the trading mood! ! !