2022-06-21 14:24
China
Maliciously deduct my profit and force to admit illegal transaction
[Mediating Parties]
EBC FINANCIAL GROUP EBC FINANCIAL GROUP
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥62,811(CNY)

[Time]

48 day 5 hour

2022-08-08 20:04
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2022-06-29 13:51
United Kingdom

Reply

In reference to the trading account 6285440, the following are several points that need to be clear: 1. we reserve the judgement on the trading behavior related to the account, which shares the same ID with many users who has been reported. Generally, the withdrawal of this kind of account will not be processed in the industry; 2. The withdrawal of principal is well under process; 3. we have delivered the detailed reason of account suspension and an agreement has been reached by both parties; EBC has been carrying forward the principle of "every trader who trades in a serious manner should be treated seriously" For the customers of EBC, every trader who trades in a serious manner will be treated seriously.

2022-06-21 18:19
Hong Kong China Hong Kong China

Contact Broker

2022-06-21 16:00
Hong Kong China Hong Kong China

Verified

2022-06-21 14:24
Hong Kong China Hong Kong China

Start Mediation

I reported the EBC platform with my real name. During the interest rate decision on June 15, 2022, I made a profit of USD 9,342.67 in the EBC trading account of 6,285,440. The next day I directly banned my account without notifying me. The customer manager did not reply and kept evading the question. On June 20 In the afternoon, the platform called and forced me to send an email to admit the illegal transaction, otherwise I would not give the principal. I had no choice but to compromise and send the principal to the email. I do not know such platform can have a high rating. It is ok to lose, but will suspend your account if you make profit.

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