XMReply

2022-10-13 10:58

United Kingdom

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respect to your complaint, we have conducted a thorough investigation and made the replies as follows: in terms with your MT4/MT5 trading account, we confirm after checking that your 24 orders were closed by EA with records from your trading log and screenshot of trading software. We will send the relevant screenshots to your registered email. Finally, thank you again for your understanding and support. If you have any questions, please feel free to visit XM official website https://www.x1m1global.net/cn/, and click into the Online Service in the upper right corner of the page to enjoy the service. XM provides 24 hours online customer service support from Monday to Friday, and is pleased to serve you. Have a good day.

1057188924Supplemental Materials

2022-09-01 09:45

Hong Kong China

Supplemental Materials

I made a mistake that it's 1,065 US dollars rather than 10,650 US dollars. I ask the platform to compensate me 1,065 US dollars.

1057188924Start Mediation

2022-09-01 09:44

Hong Kong China

Start Mediation

The XM platform is too shameless. I closed all the floating loss orders of my two accounts, resulting in a loss of 10,651 US dollars in my two accounts. Doing this kind of thing while others are asleep in the middle of the night, is there really no kingly law on your platform? I ask the platform to compensate for my loss