2022-09-19 23:43
China
XM has serious slippage, causing huge loss. They do not compensate after several communication. Please stay away from this platform
[Object]
XM XM
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$1,937(USD)

[Time]

33day8hour

2022-10-23 08:39
Hong Kong China Hong Kong China
2022-09-23 08:17
United Kingdom

Reply

Dear customer, frist of all, thank you for choosing XM and your support. In reference to the complaint about your account 6080800, we made a reply by email on Steptermber 15, 2022 after a careful investigation, so please check your email box. If you have any questions, you are welcome to visit XM official website https://www.x1m1global.net/cn/ at any time, click into the Online Customer Service in the upper right corner of the page to contact the customer service for help. We provide 24 hours online customer service support from Monday to Friday, and very pleased to serve you. Have a nice day.

2022-09-19 23:46
Hong Kong China Hong Kong China

Supplemental Materials

I set the stop loss at 1720, but actually the level was triggered at 1716. The 20,000 US dollars was traded with the mode of VAM at the platform of XM. And there's no slippage for this kind of trading mode, let alone selling orders.

2022-09-20 09:29
Hong Kong China Hong Kong China

Contact Broker

2022-09-20 08:27
Hong Kong China Hong Kong China

Verified

2022-09-19 23:43
Hong Kong China Hong Kong China

Start Mediation

XM is the fraud platform with serious slippage. Deliberately cause loss and do not want to compensate.

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