XMReply

2022-12-12 08:50

United Kingdom

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respect to your complaint about the MT4/MT5 trading account 61682345, we have reported it the relevant department immediately and made the replies as follow. First, we confirm that the money you deposited to your account 61682345 by transferring at 08:43, December 2, had arrived at 09:46, December 2 according the time of platform (Beijing Time 15:46). Generally, the money deposited by UnionPay arrives within 24 hours, and your money arrived within the time that we promise. Meanwhile, you are advised to open another account with the same name, where you can put some money for emergency or deposit by e-wallet, so that the money will arrive in time. In addition to UnionPay, XM also provides other deposit methods, such as e-wallet which offers real-time transferring when you deposit. And please reach out to us in time if you encounter any problems so that we can help you with it. Finally, thank you again for your understanding and support. If you have any questions, please feel free to go to XM official website https://www.x1market.com/cn/, and click into the Online Customer Service in the upper right corner of the page for help. And XM provides 24 hours online customer service support from Monday to Friday, and we are so pleased to serve you. Have a good time.

DABAICAI9936Start Mediation

2022-12-02 15:37

Hong Kong China

Start Mediation

Today, a deposit does not arrive in the account for more than an hour. Customer service will always say that the account will be received within 24 hours. what else do you do if you do this thing? I’m an old user of XM, and I lost a lot of money. this kind of situation often happened in the past. it’s not uncommon for the delay in the account to lead to liquidation or miss the right point. my bank card is enough from the beginning. today, the deposit at 14:34 has not arrived yet. I advise everyone to be cautious, and don't use your time, cost and mood to pay for their work mistakes.