ExnessReply

2023-01-30 09:06

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.

freedom42356Start Mediation

2023-01-17 10:21

Hong Kong China

Start Mediation

The trading account number 19110371 and the trading order number 62269666 were stopped by a huge slippage for no reason at 22:16:37 on January 16, 2023. The stop loss was set at 0.99969. The lowest price on your platform came to around 0.99910, which is seriously inconsistent with other mainstream platforms. , the lowest price on other platforms is around 1.00039-1.00072, and it is impossible to touch the stop loss I set at 0.99969. I seriously demand compensation for my loss of $193.77 on this order