2023-02-09 10:33
China
Trader system stucks
[Object]
Exness Exness
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$650(USD)

[Time]

48day4hour

2023-03-29 14:58
Hong Kong China Hong Kong China
2023-02-27 14:49
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.

2023-02-11 08:23
Hong Kong China Hong Kong China

Supplemental Materials

Account name: Wen Ming Hua.

2023-02-09 13:49
Hong Kong China Hong Kong China

Reply

Dear customer, please submit the correct account name. Thank you for your cooperation.

2023-02-09 15:54
Hong Kong China Hong Kong China

Contact Broker

2023-02-09 13:49
Hong Kong China Hong Kong China

Verified

2023-02-09 10:33
Hong Kong China Hong Kong China

Start Mediation

The trader is stuck, skipping the stop loss point to stop the loss, and contacting the customer service only responds once a day.

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