ExnessReply

2023-06-26 13:48

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to platform 24-hour customer service for help or email the official customer service, support@exness.com (ensure a correct address), with your registered exness email. If you contacted us before, please still reply by email or reach out to official 24-hour online customer service for help. Thank you.

ZHUOZHUO9640Supplemental Materials

2023-05-26 01:14

Hong Kong China

Supplemental Materials

The market keeps fluctuating. And I notice that the market quotations are displayed normally on other platforms and trading trend software. So the failure of closing a position wasn't caused by price gap. Within 5 minutes, the server failed to be connected and positions couldn't be closed automatically although the stop loss price was triggered.

ZHUOZHUO9640Start Mediation

2023-05-25 21:39

Hong Kong China

Start Mediation

1. Just now the market fluctuated and the server crashed. The mobile phone and the PC could not be connected at the same time, so the position could not be closed in time. price as closing price 2. After the market started to fluctuate again, the stop loss was not stopped in time according to the set stop loss position; instead the closing price was based on the instantaneous price when the PC terminal connected to the server