ExnessReply

2023-06-26 08:40

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Have a good time.

ExnessReply

2023-06-16 08:21

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Have a good time.

FENGYUMOZU，Start Mediation

2023-06-04 12:36

Hong Kong China

Start Mediation

I have repeatedly confirmed with customer service that I am a senior "overnight interest exemption level equity" and holding positions does not charge overnight interest. On the evening of Wednesday, May 18th, I held a large amount of gold. At 5:49, I suddenly received an email notifying me to lower it to the standard. At this time, the gold market was suspended and I could only watch it receive three times the overnight interest. Previously, customer service also explicitly stated that if overnight interest is to be charged, advance notice will be given, which is called advance notice. When the market is suspended, notice will be given. What is the difference between this and stealing money? If it weren't for your commitment, I wouldn't have held so many overnight positions on Wednesday, and I strongly demand a refund of the deducted overnight interest!