ExnessReply

2023-07-26 08:32

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.

JINRONGJIEStart Mediation

2023-07-06 11:32

Hong Kong China

Start Mediation

First of all, I declare that I am a loyal and old customer of exness. I have registered an account in 2017 and have many customers under my agent name. Since exness is a premium interest-free account, it has been used all the time, which is basically known in the industry. Recently, due to a problem of freezing bank's withdrawal of funds, I consulted others that it is safer to use usdt, but old account has been deposited by UnionPay and said that it will be affected and it is more convenient to need a separate account, so I found an agent to apply for a separate exness trading account. After application, I checked that account level is a premium interest-free account, so I feel relieved. I finished application on Wednesday and started usdt deposit transaction. I made a lot of gold orders and closed positions earlier. Then I saw right time when the United States and Japan reached pressure level and opened positions in batches. I never thought that I was waking up after trading with an interest-free account. When I woke up, I found that large loss in account did not match corresponding points. After a closer look, I found that each order charged a super high overnight interest rate. I have never seen such high interest rate. Probably calculated as much as more than 670 US dollars in overnight interest. This platform is a bit unethical and not compliant. At four o’clock in the morning, when ordinary people are asleep, without my knowledge and with a large number of warehouse receipts, I unilaterally changed my original high-level interest-free account to a standard interest-earning account. I hope that the exness platform can handle this matter with a fair attitude for customers, and return the excessive overnight interest that I violated the regulations.